Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)
Job Description
Job Description
CUSTOMER SERVICE SUPPORT REPRESENTATIVE ?LIENT BILLING
Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!
Job Description
This Client?Customer Service Support Representative?will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative?will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
RESPONSIBILITIES
?ollow approved SOP? to update and provide necessary information to resolve denied claims
?ontinuous evaluation of current policies and SOP? and give recommendations for process improvements
?andle sensitive information in a confidential manner
?eading and understanding of explanation of benefits or correspondence
?ocument all activity made to a claim
?ommunicate via telephone with a physician, insurance company and patients
?tilize tools to verify eligibility, claim status and/or to obtain better billing information
REQUIREMENTS
?igh School Diploma or equivalent
?EMOTE WORK:?
?edicated work from home space?
?bility to manage time and tasks independently while maintaining productivity?
?revious medical and/or call center experience a plus.?
Technical Requirements?
?nternet download speed of at least 50 megabytes per second?
?o satellite internet?
?bility to connect equipment to router/modem with Ethernet cord.? Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.?
Why should I become a Customer Service Support Representative at Labcorp??
?ork from home opportunity!
?enerous paid time off!?
?edical, Vision and Dental Insurance Options!?
?lexible Spending Accounts!?
?01k and Employee Stock Purchase plans!?
?o Charge Lab Testing!?
?itness Reimbursement Program!?
?nd many more incentives!?
Pay Range: $15.25-21.00 or State/Local minimum wage, if higher. ?
All job offers will be based on a candidate? skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Application window closes 11/20/2024.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.