Irontime Sales Customer Service Rep
Job Description:
Position Goals: Maintain customer satisfaction while generating sales.
Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries...
Responsibilities:
Researching and posting items for sale online and on social media company accounts
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Organize and gather detailed information about inventory for posting online on various sales sites.
Organize and maintain the warehouse and inventory
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned by the department manager.
Job Requirements:
Skilled written and oral communication
Detail oriented and goal driven
Customer service focus
Proficient MS Office applications and online site administration
Typing speed of 45 WPM
Organizational skills
Ability to lift up to 50 pounds on occasion
Valid drivers license
Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.
Pay:
$27,000-$43,000/Annually
We are a merit shop. Wage will depend on the individual candidates.
Company Benefits:
Medical
Dental
Vision
Life and AD&D
Disability
401(K)
Immediate Vacation Accrual
Pre-Screening:
Five Panel Drug Screen
Motor Vehicle Report
Standard Physical
Criminal Background Check with Felony and Misdemeanors
Employment Verification
Social Security Verification
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.
Job Requirements
Position Goals: Maintain customer satisfaction while generating sales.
Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries...
Responsibilities:
Researching and posting items for sale online and on social media company accounts
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Organize and gather detailed information about inventory for posting online on various sales sites.
Organize and maintain the warehouse and inventory
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned by the department manager.
Job Requirements:
Skilled written and oral communication
Detail oriented and goal driven
Customer service focus
Proficient MS Office applications and online site administration
Typing speed of 45 WPM
Organizational skills
Ability to lift up to 50 pounds on occasion
Valid drivers license
Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.
Pay:
$27,000-$43,000/Annually
We are a merit shop. Wage will depend on the individual candidates.
Company Benefits:
Medical
Dental
Vision
Life and AD&D
Disability
401(K)
Immediate Vacation Accrual
Pre-Screening:
Five Panel Drug Screen
Motor Vehicle Report
Standard Physical
Criminal Background Check with Felony and Misdemeanors
Employment Verification
Social Security Verification
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.
Job Requirements