Immediate Hiring: Customer Service Representative - Healthcare Industry with Reveleer, a Leading Healthcare Software Company
Join Reveleer, a Pioneer in Healthcare Technology, as a Customer Service Representative - Healthcare Reveleer is revolutionizing the healthcare industry with its innovative software solutions, and we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative - Healthcare, you will play a critical role in ensuring the success of our clients and driving our mission to modernize healthcare through technology. About Reveleer and the Healthcare Industry Reveleer is a healthcare software company that serves health plans and care management organizations. Our cutting-edge platform utilizes AI, NLP, and advanced analytics to mine health data, enabling health plans to focus on the quality of care people receive. We're committed to disrupting the status quo and building powerful technology that provides an amazing user experience, scalability, and automation. The healthcare industry is rapidly evolving, and technology is at the forefront of this change. As a Customer Service Representative - Healthcare, you will be part of a team that is dedicated to making a positive impact on the lives of patients and healthcare professionals. Our company culture is built on innovation, teamwork, and a passion for improving healthcare outcomes. Job Summary and Key Responsibilities We're seeking a highly skilled and experienced Customer Service Representative to join our team as a Provider Services Representative. This is a full-time, remote position that involves coordinating and collecting medical records from provider offices, medical groups, and other medical facilities. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. The key responsibilities of this role include: Making outbound calls to Provider offices and answering inbound calls Investigating, conducting research, and analyzing Customer data for outreach Working day-to-day operations to ensure goals are met in a constantly changing and fast-paced environment Providing problem resolution through effective communications (via phone and email) Working on projects of limited scope and complexity; generally follows set procedures Working under supervision and receiving instructions Essential and Preferred Qualifications To be successful in this role, you will need: Excellent written and verbal communications skills Ability to manage and prioritize multiple tasks Proficient in Microsoft Office (Word, Excel, and PowerPoint) Detail-oriented with effective listening and critical thinking skills Effective problem-solving skills with attention to detail Preferred qualifications include: Experience in the healthcare industry or a related field Previous customer service experience, particularly in a call center or related environment Familiarity with healthcare operations, including medical records and provider services Skills and Competencies Required for Success To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Proficient in Microsoft Office and other software applications as required Detail-oriented with excellent problem-solving skills Ability to work independently and as part of a team Strong analytical and critical thinking skills Career Growth Opportunities and Learning Benefits At Reveleer, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Healthcare, you will have the opportunity to: Develop your skills and expertise in the healthcare industry Work with a talented team of professionals who are passionate about healthcare technology Participate in training and development programs to enhance your knowledge and skills Take on new challenges and responsibilities as you grow in your role Work Environment and Company Culture Reveleer is a remote company, and we offer a flexible work environment that allows our employees to work from anywhere. Our company culture is built on: Innovation and creativity Teamwork and collaboration A passion for improving healthcare outcomes A commitment to excellence and customer satisfaction We're an equal opportunity employer and welcome applications from diverse candidates. Compensation, Perks, and Benefits We offer a competitive salary of $18.50 per hour, as well as a comprehensive benefits package that includes: Opportunities for career growth and development A flexible work environment that allows you to work from anywhere A collaborative and dynamic team environment Access to the latest technology and tools We're committed to providing our employees with a great work-life balance and a range of benefits that support their overall well-being. Don't Hesitate, Apply! If you're a motivated and experienced customer service professional looking to join a innovative company in the healthcare industry, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Reveleer! Apply for this job