Homeoffice Chat Support Specialist

Remote, USA Full-time
About the job
Who We Are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

Why you want this job

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a... reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!
• Start Date: September 16, 2024
• Train and work remotely from approved states
• Training: Three weeks (10AM – 5 PM MST, M-F)
• Full-time (40 hours per week)
• Shifts available between 5 AM – 11 PM MST
• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Required weekend shift

Why you'll love us
• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment

What You’ll Do
• Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
• Consult customers on enhancing the value of their contact lens purchase
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
• Provide top notch customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
• Maintain high performance metrics including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

What You'll Need
• High school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Perks
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses

Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Apply Now

Similar Jobs

Mechanical Customer Service Expert

Remote, USA Full-time

Virtual Customer Service Representative

Remote, USA Full-time

Transportation Specialist 1, NOC

Remote, USA Full-time

Regional Manager, Channel Retail

Remote, USA Full-time

Lead, Advanced Analytics, Aircover

Remote, USA Full-time

Online Contact Center Specialist

Remote, USA Full-time

Senior Project Manager (Remote)

Remote, USA Full-time

Remote Marketing Events Specialist

Remote, USA Full-time

Lead, Advanced Analytics, Product

Remote, USA Full-time

Crisis Specialist, 3rd shift

Remote, USA Full-time

YouTube Career Opportunities - Online Roles Moderating and Managing Video Content | Earn $25-$35/HR

Remote, USA Full-time

Mission Support Assistant

Remote, USA Full-time

Online Data Entry Assistant (Teens Years Old)

Remote, USA Full-time

Virtual Market Research Participant - Flexible Hours (Hiring Immediately)

Remote, USA Full-time

**Experienced Data Analyst for Disney Streaming Services - High-Level Data Insights and Content Strategy**

Remote, USA Full-time

Senior . NET Developer Blazor, Oracle (10+ Years Experience) - Gejits infotech Inc

Remote, USA Full-time

Experienced Remote Customer Service Representative - FedEx Work-from-Home Opportunity

Remote, USA Full-time

Experienced Customer Service Representative – Remote Work Opportunity with Blithequark

Remote, USA Full-time

Remote SaaS Front-end Engineer Jobs | Work From Home Jobs

Remote, USA Full-time

Software Development Engineer in Test (SDET) – Deployment Engineering Solutions

Remote, USA Full-time
Back to Home