Helpdesk Agent – Entry Level
Helpdesk Agent – Entry Level
Job Summary:
Type: Full-time
Salary: $35,000 – $40,000 per year
Location: Dallas, TX
Company: TechSupport Inc.
Working Hours: Mon-Fri, 9 AM – 5 PM
Benefits: Health, Dental, Paid Training, Paid Vacations
Job Description:
TechSupport Inc. is seeking a dedicated and customer-oriented Entry Level Helpdesk Agent to join our team in Dallas, TX. As a Helpdesk Agent, you will be the first point of contact for our clients, providing essential technical support and troubleshooting assistance. This is an excellent opportunity for individuals looking to start their career in IT support and customer service.
Requirements:
High School Diploma or equivalent
Basic understanding of computer systems and software
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work independently and as part of a team
Customer service experience is a plus
Responsibilities:
Provide first-level technical support to end-users via phone, email, and chat
Troubleshoot and resolve hardware, software, and network issues
Document and track customer issues and resolutions in the ticketing system
Escalate complex issues to higher-level support teams as needed
Maintain a high level of customer satisfaction through professional and courteous service
Benefits:
Health and Dental Insurance
Paid Training Programs
Paid Vacations and Holidays
Opportunities for career growth and development
Educational Qualifications:
High School Diploma or equivalent required
Additional certifications in IT or related fields are a plus
Company Overview:
TechSupport Inc. is a leading provider of IT support and managed services across the United States. We are committed to delivering exceptional customer service and technical solutions to our clients. Our team comprises skilled professionals dedicated to providing top-notch support and creating a positive impact on our clients’ operations. Join us and be part of a dynamic company that values innovation, collaboration, and personal growth.
Job Summary:
Type: Full-time
Salary: $35,000 – $40,000 per year
Location: Dallas, TX
Company: TechSupport Inc.
Working Hours: Mon-Fri, 9 AM – 5 PM
Benefits: Health, Dental, Paid Training, Paid Vacations
Job Description:
TechSupport Inc. is seeking a dedicated and customer-oriented Entry Level Helpdesk Agent to join our team in Dallas, TX. As a Helpdesk Agent, you will be the first point of contact for our clients, providing essential technical support and troubleshooting assistance. This is an excellent opportunity for individuals looking to start their career in IT support and customer service.
Requirements:
High School Diploma or equivalent
Basic understanding of computer systems and software
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work independently and as part of a team
Customer service experience is a plus
Responsibilities:
Provide first-level technical support to end-users via phone, email, and chat
Troubleshoot and resolve hardware, software, and network issues
Document and track customer issues and resolutions in the ticketing system
Escalate complex issues to higher-level support teams as needed
Maintain a high level of customer satisfaction through professional and courteous service
Benefits:
Health and Dental Insurance
Paid Training Programs
Paid Vacations and Holidays
Opportunities for career growth and development
Educational Qualifications:
High School Diploma or equivalent required
Additional certifications in IT or related fields are a plus
Company Overview:
TechSupport Inc. is a leading provider of IT support and managed services across the United States. We are committed to delivering exceptional customer service and technical solutions to our clients. Our team comprises skilled professionals dedicated to providing top-notch support and creating a positive impact on our clients’ operations. Join us and be part of a dynamic company that values innovation, collaboration, and personal growth.