Healthcare Customer Service Representative - Remote USA

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experienceTTEC Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D. C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll • Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans • Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members • Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role • 6 months or more of customer service experience • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • High school diploma or equivalent • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage range of $16 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Remote Benefits: On Site Cafeteria, Merchandise Discounts, Professional Development, Employee Events, Vacation/paid time off, Work From Home, 401K, Employee Referral Program, Prescription Drug Coverage, Paid Holidays, Medical, Dental and Vision, Performance bonus, Tuition Reimbursement, Parking , Long Term Disability, Flexible Spending Accounts, Maternity/Paternity Paid Leave, Game Rooms, Life Insurance, Flexible Schedules, Retirement / Pension Plans, Paid sick days Skills: Android, Apple iPad, Bluetooth, Broadband, Career Development, Coaching, Consulting, Customer Experience, Customer Support/Service, Diversity, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare Customer Service, Healthcare Reimbursement, High School Diploma, Online Chat, Problem Solving Skills, Research Skills, Service Delivery, Short Messaging Service (SMS), Smartphones, Team Lead/Manager, Telephone Skills, Training/Teaching, Tuition Reimbursement, USB, Video Chat, Webcams, Work From Home About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com Apply tot his job Apply To this Job