Front Office Agent - Part Time

pDescription/ppResponsible for assisting our guests and members efficiently, courteously and professionally in all Front Office related functions./ppbr//ppGeneral Hospitality Job Responsibilities/pulliMaintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules./liliMaintain and abide to time clock rules, report to work area on time./liliKeep high grooming standards at all times and keep work area clean and safe./liliWear, maintain and follow uniform standards at all times./liliMust become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately./liliUse guest etiquette at all times./liliFollow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times./liliUse proper telephone etiquette and answering techniques when answering the telephone./liliAnticipate guest’s needs, respond promptly and acknowledge all guests, at all times./liliMaintain positive guest relations at all times./liliFollow proper emergency and safety procedures at all times./liliAssist all disabled guests, catering to their special needs as much as possible./li/ulpbr//ppEssential Duties and Responsibilities/pulliMonitor red flag report for guest complaints, comments or problems, within 20 minutes/liliMonitor room availability status and house count/liliHandle walk-in guests according to hotel procedures/liliAt check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer/liliIssue safety deposit boxes according to procedures/liliGive guests correct location and orientation to hotel facilities and services/liliArrange bell services for check-in and check-out guests/liliFile registration cards according to procedures/liliCommunicate with Guest Relations Manager on repeat guests, to ensure proper welcome and special amenity/liliHandle all V. I. P.’s according to set rules/liliVerify all complimentary room requests for required approval signature/liliHandle all guests on special packages according to procedures/liliAccommodate all disabled guests according to their needs/liliSeparate room/tax and incidental accounts according to set rules/liliHandle rate changes efficiently/liliHandle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem/liliHandle all guest complaints professionally and courteous/liliMonitor bell stand telephone and log and assist where necessary/liliTake all guest messages using proper telephone handling standards/liliHandle all wake-up call according to procedures/liliPick-up contract bank/floating bank/liliMake change for hotel patrons, and cash travelers following guest procedures/liliProcess miscellaneous charges and paid outs/liliCheck-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys/liliAsk all guests feedback on hotel experience and recommend to fill Guest Comments card/liliHandle all charges after departure as instructed/liliFile all room keys if applicable/liliStrictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank/liliReview following day’s arrival report, block rooms and handle V. I. P requests and block special requests/liliPre-register V. I. P’s/liliBe familiar with the property’s fire and emergency program/liliAny other reasonable duties as required/li/ulpbr//ppRequirements/ppQualifications/pulliHigh School Diploma or equivalent/liliFluent in English,/li/ulpKnowledge, Skills and Abilities/pulliExcellent computer skills/liliExcellent communication skills/liliAbility to focus attention to detail/liliAbility to solve problems and follow up/liliCustomer-oriented/liliPleasant personality/liliTeam player spirit/li/ulpWorking conditions/ppThis position works in the usual front desk and lobby environment with the usual considerations to space, lighting and air conditioning./ppDescription/ppResponsible for assisting our guests and members efficiently, courteously and professionally in all Front Office related functions./ppbr//ppGeneral Hospitality Job Responsibilities/pulliMaintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules./liliMaintain and abide to time clock rules, report to work area on time./liliKeep high grooming standards at all times and keep work area clean and safe./liliWear, maintain and follow uniform standards at all times./liliMust become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately./liliUse guest etiquette at all times./liliFollow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times./liliUse proper telephone etiquette and answering techniques when answering the telephone./liliAnticipate guest’s needs, respond promptly and acknowledge all guests, at all times./liliMaintain positive guest relations at all times./liliFollow proper emergency and safety procedures at all times./liliAssist all disabled guests, catering to their special needs as much as possible./li/ulpbr//ppEssential Duties and Responsibilities/pulliMonitor red flag report for guest complaints, comments or problems, within 20 minutes/liliMonitor room availability status and house count/liliHandle walk-in guests according to hotel procedures/liliAt check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer/liliIssue safety deposit boxes according to procedures/liliGive guests correct location and orientation to hotel facilities and services/liliArrange bell services for check-in and check-out guests/liliFile registration cards according to procedures/liliCommunicate with Guest Relations Manager on repeat guests, to ensure proper welcome and special amenity/liliHandle all V. I. P.’s according to set rules/liliVerify all complimentary room requests for required approval signature/liliHandle all guests on special packages according to procedures/liliAccommodate all disabled guests according to their needs/liliSeparate room/tax and incidental accounts according to set rules/liliHandle rate changes efficiently/liliHandle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem/liliHandle all guest complaints professionally and courteous/liliMonitor bell stand telephone and log and assist where necessary/liliTake all guest messages using proper telephone handling standards/liliHandle all wake-up call according to procedures/liliPick-up contract bank/floating bank/liliMake change for hotel patrons, and cash travelers following guest procedures/liliProcess miscellaneous charges and paid outs/liliCheck-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys/liliAsk all guests feedback on hotel experience and recommend to fill Guest Comments card/liliHandle all charges after departure as instructed/liliFile all room keys if applicable/liliStrictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank/liliReview following day’s arrival report, block rooms and handle V. I. P requests and block special requests/liliPre-register V. I. P’s/liliBe familiar with the property’s fire and emergency program/liliAny other reasonable duties as required/li/ulpbr//ppRequirements/ppQualifications/pulliHigh School Diploma or equivalent/liliFluent in English,/li/ulpKnowledge, Skills and Abilities/pulliExcellent computer skills/liliExcellent communication skills/liliAbility to focus attention to detail/liliAbility to solve problems and follow up/liliCustomer-oriented/liliPleasant personality/liliTeam player spirit/li/ulpWorking conditions/ppThis position works in the usual front desk and lobby environment with the usual considerations to space, lighting and air conditioning./p apply to this job