**Experienced Technical Customer Success Specialist – Web Hosting & IT Support**
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a dynamic and innovative company that's revolutionizing the web hosting industry. At blithequark, we're on a mission to empower individuals and businesses to succeed online. With a team of over 900 professionals and a presence in 150 countries, we're dedicated to providing world-class solutions that make it easy for anyone to launch their e-shops, blogs, portfolios, businesses, and passion projects. Our culture is built on 10 guiding principles that foster a collaborative, innovative, and customer-obsessed environment. **Your Role at blithequark** As a Technical Customer Success Specialist in the Customer Success EN team, you'll play a critical role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver exceptional customer experiences and drive business growth. Your primary responsibilities will include: * Providing technical support to customers via live chat and tickets, troubleshooting their email and website-related issues in a timely and efficient manner * Applying problem-solving skills and resourcefulness to resolve complex technical issues and showcase our commitment to customer obsession * Empowering customers to build their online success by providing expert guidance and support * Continuously developing your technical expertise and staying up-to-date with the latest industry trends and technologies * Delivering impactful work on a global scale and contributing to the growth and success of our customers **Your Skills and Experience** To succeed in this role, you'll need: * C1 or native English proficiency * Minimum 1-year of experience in the IT field, and/or IT-related studies (a must) * Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must) * Ability to multitask and handle multiple customer inquiries simultaneously * High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided * Strong problem-solving skills and the ability to think critically when addressing tasks * Ability to show empathy, tactfulness, and proactivity when interacting with customers * Hunger for growth & a can-do attitude! * A curious and always learning mindset - if you don't know, how can you find out more? * Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities * A typing speed of 50 WPM * Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends) **Your Day-to-Day** As a Technical Customer Success Specialist, your day-to-day will be filled with: * Communicating with customers and troubleshooting their technical issues via live chat and tickets * Applying problem-solving skills and resourcefulness to resolve complex technical issues * Empowering customers to build their online success by providing expert guidance and support * Continuously developing your technical expertise and staying up-to-date with the latest industry trends and technologies * Delivering impactful work on a global scale and contributing to the growth and success of our customers **Compensation and Benefits** We offer a competitive monthly compensation for services based on your experience & market standards. Additionally, you'll enjoy: * A culture where everyone values the highest standards, freedom, and responsibility * 3-week course in technology, product, and communication areas * Permanent remote working opportunity * 20 paid vacation days * Bonuses: unlimited for upselling and efficiency based on KPIs * Regular remote team-building and OKR events * Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc. **Why Join blithequark?** At blithequark, we're passionate about empowering individuals and businesses to succeed online. We're a dynamic and innovative company that's constantly pushing the boundaries of what's possible. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we invite you to join our team. **How to Apply** If you're ready to take your career to the next level and join a team of passionate and dedicated professionals, apply now!