Experienced Social Media Customer Support Specialist - Work From Home at blithequark

Join the blithequark Team: Delivering Magical Customer Experiences At blithequark, a global leader in entertainment, we bring joy to families and audiences worldwide through our diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create magical experiences that captivate hearts and minds. As a Social Media Customer Support Specialist at blithequark, you will be part of a dynamic team dedicated to providing exceptional customer service across various social media platforms. This role is remote, allowing you to work from the comfort of your home while engaging with blithequark fans and customers. About the Role As a Social Media Customer Support Specialist, you will be the face of blithequark on social media, ensuring that our customers receive the highest level of service. You will be responsible for monitoring and responding to customer inquiries and comments on our social media channels, resolving customer issues efficiently, and collaborating with cross-functional teams to escalate and resolve complex problems. Key Responsibilities Monitor and Respond to Customer Inquiries : Respond to customer inquiries and comments on blithequark social media channels, including Facebook, Twitter, Instagram, and more, in a timely and professional manner. Resolve Customer Issues : Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive, empathetic, and professional attitude toward customers at all times. Collaborate with Cross-Functional Teams : Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring that customers receive a seamless experience. Generate Insights : Generate insights from customer interactions to provide feedback and improve services, helping to drive business decisions and improve customer satisfaction. Maintain a Professional Attitude : Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring that blithequark's brand values are upheld. Essential Qualifications To be successful in this role, you will need: Excellent Written Communication Skills : Excellent written communication skills with a strong command of English (additional languages a plus). Proven Customer Service Experience : Proven experience in customer service or social media management, with a track record of delivering exceptional customer experiences. Multitasking Ability : Ability to multitask and prioritize in a fast-paced environment, ensuring that customer inquiries are responded to in a timely manner. Familiarity with Social Media Platforms : Familiarity with social media platforms and their respective functionalities, with the ability to adapt to new platforms and technologies. Problem-Solving Skills : Problem-solving skills and the ability to think critically under pressure, ensuring that customer issues are resolved efficiently and effectively. Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous Experience in Customer Support : Previous experience in customer support or related fields, with a deep understanding of customer service principles and practices. Proficiency in CRM Systems : Understanding of customer relationship management (CRM) systems, with the ability to leverage these systems to deliver exceptional customer experiences. Passion for blithequark : Passion for blithequark and its products, with a deep understanding of the brand's values and mission. What We Offer At blithequark, we offer a range of benefits and perks that make working with us an attractive proposition. These include: Competitive Compensation Package : A competitive compensation package that reflects your skills and experience. Remote Work Opportunity : The flexibility to work from home, with the ability to balance work-life commitments. Access to Exclusive Perks : Access to exclusive blithequark perks and discounts, allowing you to enjoy the magic of blithequark. Career Growth Opportunities : Opportunities for career growth and development, with a clear path for progression within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive company culture. As a remote worker, you will be part of a global team that values creativity, innovation, and the magic of storytelling. We are committed to providing a work environment that is supportive, collaborative, and inclusive, with opportunities for growth and development. Why Join blithequark? Joining blithequark means becoming part of a global brand that inspires and entertains millions. You will be part of a team that values creativity, innovation, and the magic of storytelling, with opportunities to make a real impact on the customer experience. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, then we encourage you to apply. How to Apply If you are interested in this exciting opportunity, please submit a resume and cover letter outlining your qualifications via the blithequark Careers website. We look forward to hearing from you! Don't miss this opportunity to join the blithequark team and be part of a dynamic and innovative company that is shaping the future of entertainment. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job