Experienced Senior Data Architect – Voice of the Customer (VOC) Method Transformation and Innovation
About Us At American Express, we're committed to delivering exceptional customer experiences that exceed expectations. Our company values are built on a foundation of integrity, teamwork, and a passion for innovation. We believe in creating a work environment where every individual feels seen, heard, and valued. As a member of our team, you'll have the opportunity to contribute to our mission and make a meaningful impact on our customers' lives. Job Summary We're seeking an experienced Senior Data Architect to join our Voice of the Customer (VOC) team. As a key member of our team, you'll play a critical role in transforming and innovating our VOC method, leveraging cutting-edge technologies to deliver data-driven insights and drive business growth. If you're a data enthusiast with a passion for innovation and a drive to make a difference, we encourage you to apply for this exciting opportunity. About the Role The Senior Data Architect will work closely with our utility teams, product owners, and Agile teams in technology to design, develop, and implement a robust data architecture that supports our VOC method. This will involve: Collaborating with stakeholders to outline, build, and capture business requirements Developing and maintaining a deep understanding of VOC methods and leveraging them to inform data architecture and transformation Designing and building robust data models to support efficient data processing and standardized metric definitions Providing expert guidance on data architecture and analytics to drive business growth and efficiency Developing and implementing automation tools to improve data processing and reduce manual effort Working closely with our Agile teams to prioritize, define, and deliver data solutions that meet business needs Key Responsibilities The Senior Data Architect will be responsible for: Designing and developing data architectures that support our VOC method Developing and maintaining a deep understanding of VOC methods and leveraging them to inform data architecture and transformation Collaborating with stakeholders to outline, build, and capture business requirements Developing and implementing automation tools to improve data processing and reduce manual effort Providing expert guidance on data architecture and analytics to drive business growth and efficiency Working closely with our Agile teams to prioritize, define, and deliver data solutions that meet business needs Requirements To be successful in this role, you'll need: Hands-on experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages Development, launch management, and troubleshooting experience for data-driven tasks Strong collaboration and communication skills, with the ability to work closely with stakeholders and Agile teams Experience with Agile methodologies, including Scrum and Kanban Strong analytical and problem-solving skills, with the ability to drive business growth and efficiency through data-driven insights Experience with data architecture and analytics, including data modeling, data warehousing, and business intelligence Preferred Qualifications We're looking for candidates with: Experience with data transformation and innovation, including data architecture, data warehousing, and business intelligence Experience with cloud-based data platforms, including AWS and Azure Experience with data governance and data quality, including data validation and data cleansing Experience with data visualization and reporting, including Tableau and Power BI What We Offer We're committed to providing a comprehensive benefits package that supports your physical, financial, and emotional well-being. This includes: Competitive base salaries and bonus incentives Assistance with economic, physical, and mental well-being and retirement Flexible working models, including hybrid, onsite, and remote options Generous paid parental leave policies Free access to on-site online wellness facilities staffed with nurses and doctors Free and confidential counseling support through our Healthy Minds application Career development and education opportunities How to Apply If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.