Experienced Remote Customer Service Representatives for Social Media Platform Support

Join Our Team: Elevate Customer Experience on a Rapidly Growing Social Media Platform Advanced Internet Technologies, Inc. (AIT), a privately-held North Carolina-based firm, is at the forefront of providing mission-critical infrastructure to application, platform, and hosting clients worldwide. With a rich history spanning over 28 years and a consistent track record of unblemished profitability, AIT is a leader in the industry. Our company, Workwarp, operates a social media platform, Match Awards, which is experiencing exponential growth. We're now seeking highly skilled and experienced Customer Service Representatives to join our remote team and play a crucial role in ensuring our users have an exceptional experience on our platform. About Our Company and the Role AIT is a 100% privately-owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to clients ranging from small to medium-sized companies and organizations to Fortune 500 businesses, state, and federal government entities. Our state-of-the-art data center in Fayetteville, NC, is a testament to our commitment to delivering top-notch services. As a Customer Service Representative for Match Awards, you will be the vital link between our user community and our development team, working closely to identify and rectify issues, drive continual improvement, and maximize user engagement. Key Responsibilities Guide new users in creating effective profiles to maximize their contract, grant, financing, and loan opportunities on our social media platform. Engage with users on our platform, addressing their queries and concerns through various channels, including our in-house ticket system, chat, conferencing, and phone support. Utilize our in-house tools to conduct Beta Testing, ensuring the smooth functionality of our platform and identifying areas for improvement. Analyze relevant data to identify trends, failures, and opportunities, providing actionable insights to drive platform enhancements. Collaborate with our marketing team to optimize PPC and SEO strategies, driving user acquisition and retention. Identify potential product bugs reported by real users and coordinate with the development team to resolve issues promptly. Maintain exceptional written and spoken English communication skills, leveraging AI for research and providing top-notch support to our users. Essential Qualifications and Skills To succeed in this role, you should possess: A minimum of two years of experience in social media customer service or a related field, or higher-level education in a relevant discipline. Knowledge and experience with Microsoft Office, VPN, and CRM tools, with the ability to adapt to new technologies. Exceptional written and spoken English communication skills, with the ability to use AI for research and provide empathetic support to users. The ability to engage professionally and empathetically with users on social media platforms, providing personalized support and resolving issues efficiently. A proactive approach to work, with the ability to work remotely and independently with minimal supervision. Additional skills that will give you a competitive edge: Native or fluent communication in English and one or more other languages, or the ability to use Google Translate/AI to support users from diverse linguistic backgrounds. Experience with social media platform management, content creation, and community engagement. Familiarity with customer service software and tools, such as ticketing systems and chat platforms. Career Growth Opportunities and Learning Benefits At AIT, we're committed to the growth and development of our team members. As a Customer Service Representative, you'll have the opportunity to: Develop your skills in social media customer service, data analysis, and problem-solving. Collaborate with cross-functional teams, including marketing and development, to drive platform enhancements and user engagement. Stay up-to-date with the latest trends and best practices in customer service, social media, and technology. Advance your career within the company, with opportunities for professional growth and leadership development. Work Environment and Company Culture As a remote team member, you'll enjoy the flexibility and autonomy of working from anywhere. Our company culture is built on a foundation of: Collaboration and teamwork, with regular virtual interactions and feedback. Innovation and creativity, with opportunities to contribute to platform development and improvement. Professional growth and development, with training and resources to support your career goals. A commitment to customer satisfaction, with a focus on delivering exceptional user experiences. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package, including: A competitive salary structure, with opportunities for performance-based growth. A flexible work environment, with the autonomy to work from anywhere. Opportunities for professional growth and development, with training and resources to support your career goals. A collaborative and dynamic company culture, with regular virtual interactions and feedback. Join Our Team: Apply Now! If you're a motivated and experienced customer service professional looking to join a rapidly growing social media platform, we want to hear from you! Click the apply button to submit your application, and our team will be in touch soon. At AIT, we're committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives. 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