Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Assistance with Comprehensive Benefits and Growth Opportunities

Remote, USA Full-time
Join the Team Committed to Driving Your Career Forward at AAA The Auto Club Group Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with technology? Look no further than AAA The Auto Club Group, a leading provider of membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U. S. territories. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and provide emergency roadside assistance to our members. About Us AAA The Auto Club Group is a dynamic and innovative company that prides itself on creating an inclusive and welcoming environment for diverse backgrounds, experiences, and viewpoints. We believe that our differences make us stronger and are committed to providing a safe workplace for all employees. Our company culture is built on a foundation of enthusiasm, advocacy, and teamwork, and we're excited to welcome a new team member who shares these values. Job Summary As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will gather information, provide solutions, and communicate with contractors to ensure timely and effective service delivery. This is a part-time position with flexible scheduling, including afternoons, evenings, and weekends, and offers a competitive hourly rate of $19.00 with shift premium for evening periods and weekends. Key Responsibilities Respond to member/customer requests for emergency road service in a call center environment Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits Perform geographical location spotting to determine potential service providers Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtain estimated time of arrival Enter data into D2000 database and document all relevant details Notify member of estimated time of arrival and name of contractor Recognize, promote, and process membership sales opportunities Verify completed status of call and close out on system Requirements and Qualifications Essential Qualifications High school diploma or equivalent required 6 months of customer service experience in a professional setting Excellent communication and interpersonal skills Basic computer skills, including ability to operate and navigate a laptop or PC with multiple applications Telephone etiquette and effective listening skills Ability to accurately enter information on a personal computer and perform mathematical calculations Preferred Qualifications College level coursework in Business, Marketing, Geography, or other related field Experience in a call center environment or remote work setting Bilingual skills (Spanish and English) Knowledge of road condition reporting terminology and North American geographical relationships What We Offer Compensation and Benefits $19.00 per hour with shift premium for evening periods and weekends Performance-based incentives $250 Perfect Attendance bonus after 90-days of incident-free attendance Comprehensive benefits package, including: 401k Match Medical Dental Vision PTO Paid Holidays Corporate Incentive Program Complimentary AAA membership Employee Referral Bonus Employee recognition program Growth and Development Opportunities Full-time paid Training beginning Thursday, April 4, 2024 Opportunities for career advancement and professional growth Voluntary overtime opportunities Work Environment and Culture As a remote customer service representative, you will work from home and be part of a dynamic team that values flexibility, work-life balance, and employee well-being. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation. How to Apply If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! AAA The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Apply Now

Similar Jobs

Experienced Part-Time Data Entry Specialist - Remote Opportunity with Delta Airlines: Earn $19/Hour and Contribute to Global Travel Excellence

Remote, USA Full-time

**Experienced Remote Data Entry Clerk - Part-Time or Full-Time Opportunity with Comprehensive Benefits and Career Growth**

Remote, USA Full-time

Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction at Concentrix

Remote, USA Full-time

**Experienced Remote Data Entry Specialist - Part Time/Full Time Opportunity with a Leader in Data Management and Administration Services**

Remote, USA Full-time

**Experienced Remote Data Entry Specialist - Part Time/Full Time - Competitive Salary, Comprehensive Benefits, and Growth Opportunities**

Remote, USA Full-time

Experienced Remote Customer Service Representative - Delivering Exceptional Customer Experiences from the Comfort of Your Own Home with a Global Leader in Customer Experience Management

Remote, USA Full-time

**Experienced Remote Data Entry Clerk - Amazon's Virtual Team - No Prior Experience Needed - Flexible Hours & Comprehensive Training Provided**

Remote, USA Full-time

**Experienced Full-Time Call Center Representative - Remote Data Entry Opportunity with Walgreens**

Remote, USA Full-time

**Experienced Remote Data Entry Specialist - American Express Client Records and Database Management**

Remote, USA Full-time

**Experienced Remote Data Entry Specialist - Join the Team at Southwest Airlines and Contribute to Aviation Excellence**

Remote, USA Full-time

FDIO Site Implementation Support Technician - SAIC

Remote, USA Full-time

Experienced Enterprise Contact Center Trainer - Remote Training and Development Role in Healthcare Operations

Remote, USA Full-time

Experienced Remote Data Entry Specialist – Healthcare Industry Leader in Digital Information Management and Data Integrity

Remote, USA Full-time

CVS Data Entry (Remote Part Time) $23/Hour -WFH

Remote, USA Full-time

Lowe's - FT-Sales Associate - Outside Lawn And Garden-Opening - Latham, NY

Remote, USA Full-time

Online SAT / Test Prep Tutor

Remote, USA Full-time

Experienced Full Stack Data Entry Specialist – Remote Content Data Management at Blithequark (Part/Full Time, $72,000/Year)

Remote, USA Full-time

Virtual Admin Assistant – South Airlines Data Entry Job

Remote, USA Full-time

Customer Data Engineer (Mongo DB Admin)

Remote, USA Full-time

Disney Remote Jobs (Data Entry Customer Care) – Hiring Now

Remote, USA Full-time
Back to Home