**Experienced Overnight Customer Service Agent – Delivering Exceptional Service in a Dynamic Call Center Environment**

Remote, USA Full-time
Are you a customer-centric professional with a passion for delivering exceptional service in high-pressure situations? Do you thrive in a fast-paced call center environment where no two days are ever the same? If so, we want to hear from you! As an Experienced Overnight Customer Service Agent at AnswerPro, you will be the face of our company, providing top-notch support to a diverse range of clients across various industries. **About AnswerPro** At AnswerPro, we've been answering calls for over 60 years, and our agents have been with us for over 20 years. We're a people-first business that prioritizes the customer experience in every interaction we engage. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join our dynamic call center team. **The Role** As an Experienced Overnight Customer Service Agent, you will be responsible for answering calls, greeting customers warmly, and resolving issues by dispatching to the appropriate contacts. You will be the first point of contact for our clients' customers, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering a positive experience. **Key Responsibilities** * Act as a human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and other medical fields. * Emergency dispatching * Greet customers warmly via phone, email, or chat. * Monitor alarm systems. * Order entry * Take messages by asking questions according to client's specifications. * Transfer calls via computer system based on instructions provided by clients. * Schedule, reschedule & cancel appointments for several different industries. **Essential Qualifications** * Basic computer proficiency, such as web-based applications, keyboard functions, etc. * Creative and proactive approach to problem-solving * Excellent verbal/written communication skills * Experience on the Amtelco platform is a plus * Flexible personality with the ability to adapt to changing situations * Genuinely friendly and compassionate demeanor * High School Diploma/Equivalent * Ability to work 1 weekend day * High attention to detail * Type 25 WPM **Preferred Qualifications** * Previous experience in telephone answering service/customer service * Experience working in a call center environment * Knowledge of customer relationship management (CRM) software **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work under pressure and manage stress * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficiency in Microsoft Office and Google Suite * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At AnswerPro, we believe in investing in our employees' growth and development. As an Experienced Overnight Customer Service Agent, you will have opportunities to: * Develop your skills and knowledge through ongoing training and professional development programs * Take on additional responsibilities and leadership roles within the team * Participate in performance-based bonuses and recognition programs * Enjoy a competitive salary and benefits package, including dental insurance, flexible schedule, paid time off, and vision insurance **Work Environment and Company Culture** Our call center is a dynamic and fast-paced environment where no two days are ever the same. As an Experienced Overnight Customer Service Agent, you will be part of a close-knit team that is passionate about delivering exceptional service. Our company culture values: * Collaboration and teamwork * Continuous learning and growth * Innovation and creativity * Customer-centric approach * Work-life balance **Compensation and Benefits** We offer a competitive salary of $15.00 per hour, with opportunities for performance-based bonuses. Our benefits package includes: * Dental insurance * Flexible schedule * Paid time off * Vision insurance * Work from home option **How to Apply** If you're a motivated and customer-centric professional looking for a new challenge, we want to hear from you! Apply now by clicking the link below: Don't miss out on this exciting opportunity to join our dynamic call center team and deliver exceptional service to our clients' customers. Apply now and take the first step towards a rewarding career with AnswerPro!

Apply Now

Similar Jobs

Experienced Overnight Customer Service Representative – Remote Work Opportunities for Beginners

Remote, USA Full-time

**Experienced Bilingual Technical Support Representative – Overnight Work from Home Customer Service Representative for Shreveport Area**

Remote, USA Full-time

Experienced Part-Time Remote Data Entry Specialist – CVS Health's Dynamic Team

Remote, USA Full-time

Experienced Part-Time Remote Data Entry Specialist – Flexible CVS Health Careers for Ambitious Individuals

Remote, USA Full-time

**Experienced Part-Time Remote Data Entry Specialist (Virtual Assistant) - Flexible Work Opportunity at Walmart**

Remote, USA Full-time

**Experienced Part-Time Data Entry Claims Intake Processor – Remote Opportunity for High-Speed Data Entry Professionals**

Remote, USA Full-time

**Experienced Part-Time Remote Data Entry Specialist – Global Airline Operations and Customer Experience**

Remote, USA Full-time

**Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Experiences from the Comfort of Your Own Home**

Remote, USA Full-time

**Experienced Remote Customer Service Representative – Fitness Products and Services Sales**

Remote, USA Full-time

**Experienced Remote Customer Service Representative – Delivering Exceptional Support and Solutions to Global Clients**

Remote, USA Full-time

Yelp Remote Jobs Virtual Assistant ( Work At Home ) – Apply Now

Remote, USA Full-time

Financial Customer Service Representative - Work from Home in USA in Teleperformance

Remote, USA Full-time

Customer Service and Call Center Jobs At Walmart – Work From Home Job

Remote, USA Full-time

SR DevOps Engineer (Azure Cloud)

Remote, USA Full-time

IT Network Engineer

Remote, USA Full-time

Walgreens Data Entry (Night/Day Shift, Full Time,) $76000/Year

Remote, USA Full-time

Delta Remote Jobs – No Experience Required (High Paying)

Remote, USA Full-time

Experienced Senior Data Analyst for E-commerce Industry - Data Science and Business Intelligence Expert

Remote, USA Full-time

Entry Level Data Entry Operator and Personal Assistant – Flexible Remote Part-Time Opportunity with Competitive Compensation and Benefits

Remote, USA Full-time

Customer Service Store Clerk

Remote, USA Full-time
Back to Home