**Experienced Member Services - Customer Service Representative – Remote Opportunity at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Member Services - Customer Service Representative to join our team in a fully remote role. As a key member of our team, you will play a vital role in shaping the future of customer service at blithequark. **About blithequark** blithequark is a leading global company that has been helping people give with meaning for life's most important occasions for over 110 years. With a rich history of innovation and a commitment to delivering exceptional customer experiences, we are the premier floral gifting company in the industry. Our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. **Job Summary** As an Experienced Member Services - Customer Service Representative, you will be responsible for providing exceptional customer service to our valued members, responding to their inquiries, and resolving any issues that may arise. This is a fantastic opportunity to join a dynamic team, work from the comfort of your own home, and make a real difference in the lives of our customers. **Key Responsibilities** * Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate. * Professionally respond to incoming customer calls and emails. * Process requests using internal computer applications. Verify and validate all information provided by the member prior to submission. * Accurately document all calls in the 360 application. * Consistently achieve key indicators and performance standards as defined by management. * Provide customers with quality service by following the defined company policies, processes, and procedures. * Read and retain information from departmental memorandums, websites, and training materials to effectively service customers. * Participate in ongoing on-the-job training. This may include one-on-one sessions with members of management and peer coaching. * Other duties as assigned. **What We Seek** * High school diploma or general equivalency diploma; or equivalent combination of education and experience * Inbound call center experience desirable * Proficient in Microsoft Office and Internet navigation. * Clear problem-solving skills and ability to make quick decisions * Excellent communication skills, both written and oral * Excellent grammar skills * Clear speaking voice * Good listening skills * Good typing/keyboarding skills * Ability to handle pressure professionally and to exhibit a calm disposition * Ability to show empathy and be persuasive * Ability to control the call * Good follow-up skills * Ability to use computer and keyboard for extended periods of time * Ability to communicate verbally and in writing and to talk for extended periods of time on the phone * Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements **Why Join blithequark?** * Competitive salary and benefits package * Opportunity to work from the comfort of your own home * Collaborative and dynamic work environment * Ongoing training and development opportunities * Recognition and rewards for outstanding performance * Flexible working hours and remote work options * Access to cutting-edge technology and software * Opportunity to work with a global company with a rich history and commitment to innovation **What We Offer** * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Access to our Employee Assistance Program (EAP) * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * A dynamic and collaborative work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.