**Experienced Live Chat Agent – Remote Customer Support Specialist (Contract to Hire)**

Are you a highly motivated and customer-focused individual looking for a flexible and dynamic work opportunity? Do you possess excellent communication skills and the ability to work independently in a fast-paced environment? If so, we invite you to join our team of remote customer support specialists at blithequark as a Live Chat Agent. **About blithequark** blithequark is a leading provider of innovative solutions and services in the industry. Our mission is to deliver exceptional customer experiences through cutting-edge technology and a team of passionate professionals. We are committed to fostering a culture of collaboration, innovation, and growth, and we are seeking talented individuals like you to join our team. **Job Summary** As a Live Chat Agent at blithequark, you will play a critical role in providing exceptional customer support to our clients through our website interface. You will be responsible for assisting with logins, answering frequently asked questions (FAQs), and helping customers with coupons and other inquiries. This is a contract-to-hire opportunity, offering flexible scheduling and the potential for long-term employment. **Key Responsibilities** * Provide exceptional customer support through live chat, responding to customer inquiries and resolving issues in a timely and professional manner * Assist with logins, answer FAQs, and help customers with coupons and other inquiries * Work independently in a fast-paced environment, using your problem-solving skills and judgment to resolve customer issues * Collaborate with other team members to ensure seamless customer support and resolve complex issues * Participate in ongoing training and development to stay up-to-date on product knowledge and customer support best practices * Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1+ year of experience in customer support or a related field * Excellent communication and problem-solving skills * Ability to work independently in a fast-paced environment * Strong typing skills (minimum 40 wpm) and familiarity with live chat software * Availability to work a minimum of 4 hours per shift, 5 days per week * Reliable internet connection and a quiet, distraction-free workspace **Preferred Qualifications** * Experience with live chat software and customer support platforms * Familiarity with e-commerce and online shopping platforms * Knowledge of customer support best practices and industry standards * Certification in customer support or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work independently in a fast-paced environment * Strong typing skills (minimum 40 wpm) and familiarity with live chat software * Ability to multitask and prioritize tasks effectively * Strong attention to detail and ability to maintain accuracy * Excellent time management and organizational skills * Ability to work in a team environment and collaborate with others **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and innovative company * Ongoing training and development to stay up-to-date on product knowledge and customer support best practices * Collaborative and supportive work environment with a team of passionate professionals * Flexible scheduling and work-from-home opportunities * Competitive compensation and benefits package **Work Environment and Company Culture** * blithequark is a remote-friendly company, offering flexible scheduling and work-from-home opportunities * Collaborative and supportive work environment with a team of passionate professionals * Ongoing training and development to stay up-to-date on product knowledge and customer support best practices * Opportunities for professional growth and development in a dynamic and innovative company * Competitive compensation and benefits package **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Flexible scheduling and work-from-home opportunities * Ongoing training and development to stay up-to-date on product knowledge and customer support best practices **How to Apply** If you are a motivated and customer-focused individual looking for a flexible and dynamic work opportunity, we invite you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience and qualifications for this position. We look forward to hearing from you!