**Experienced Full Stack Operations Director – Customer Success Mid-Market at blithequark**

Are you a seasoned leader with a passion for driving business growth and delivering exceptional customer experiences? Do you have a proven track record of managing high-performing teams and developing strategic plans to achieve business objectives? If so, we invite you to join blithequark as our next Full Stack Operations Director – Customer Success Mid-Market. **About blithequark** blithequark is a dynamic and innovative company that is revolutionizing the way businesses operate. Our mission is to empower our customers to succeed by providing them with the tools, resources, and expertise they need to achieve their goals. We are a team of passionate and dedicated professionals who are committed to making a positive impact on our customers and the community. **Job Summary** As a Full Stack Operations Director – Customer Success Mid-Market, you will play a critical role in defining and executing our customer success strategy. You will lead a talented team of approximately 50 consultants and managers, ensuring a seamless and satisfying customer experience from initial deployment to ongoing support. Your primary responsibilities will include: * Coaching and developing the team to achieve excellence in customer success * Implementing a Product-Led Growth (PLG) approach to standardize and simplify deployments for smaller clients * Building strong relationships with product teams to gather feedback and insights to inform product development * Fostering a culture of continuous improvement and innovation within the team * Identifying opportunities for upselling and cross-selling to drive business growth **Key Responsibilities** * **Coaching & Development** + Coach and develop team members to achieve their full potential + Establish a culture of continuous learning and improvement + Develop and implement training programs to enhance skills and knowledge + Foster a positive and motivating team environment * **Customer Success & Satisfaction** + Ensure high levels of customer satisfaction through proactive project management + Develop and implement strategies to exceed customer expectations at every stage + Collaborate with cross-functional teams to improve customer success processes + Analyze customer and operational data to identify trends and opportunities for improvement * **Project Management** + Lead high-impact projects aligned with business objectives + Collaborate with peers to align project plans and foster cross-functional collaboration + Manage project timelines, resources, and budgets to ensure smooth execution + Communicate project progress, risks, and successes to stakeholders **Requirements** * 10+ years of experience in operations management, with at least 5 years of experience leading large teams (over 50 people) * Proven track record of delivering results and achieving business objectives * Strong leadership and coaching skills, with the ability to develop and motivate high-performing teams * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions * Experience with SQL and data analysis is a plus * Strong understanding of customer success principles and practices * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines **Preferred Qualifications** * Experience in the customer success industry * Knowledge of product-led growth (PLG) principles and practices * Experience with project management tools and methodologies * Strong understanding of business operations and process improvement * Ability to work in a collaborative and dynamic team environment **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company * Collaborative and supportive team environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and experienced leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **About the Recruitment Process** Our recruitment process typically involves the following stages: 1. Initial screening and interview with our Head of Talent Acquisition 2. Interview with our Chief Operating Officer (COO) 3. Case study or presentation to a panel of peers and managers 4. Meeting with our Customer Success Mid-Market team 5. Final interview with our leadership team We look forward to hearing from you and exploring how you can contribute to our success at blithequark. **Additional Information** At blithequark, we offer a unique and dynamic work environment that is focused on collaboration, innovation, and customer success. Our team is passionate about making a positive impact on our customers and the community. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * Opportunities for professional development and growth * Collaborative and supportive team environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options We are an equal opportunities employer and welcome applications from all qualified candidates.