**Experienced Full Stack Customer Success Account Manager / Business Growth Coach – Scaling Ambitious Entrepreneurs**

Are you a seasoned business growth coach with a passion for helping entrepreneurs scale their businesses? Do you thrive in fast-paced environments and have a proven track record of driving success for ambitious leaders? If so, we invite you to join our team at blithequark as a Customer Success Account Manager / Business Growth Coach. **About blithequark** At blithequark, we're on a mission to empower marketing agency owners to grow their businesses with predictability and scalability. In just under two years, we've grown from zero to multi-eight figures, and we're committed to helping hundreds of leaders and future leaders achieve their full potential through direct support, coaching, and consulting. Our high-performance, positive environment is built on strong relationships with our clients and team members, and we're now seeking a talented Business Growth Coach to join our team. **What It's Like Working at blithequark** At blithequark, we're a growth-oriented, entrepreneurial, and ambitious team that's passionate about helping others succeed. You'll be surrounded by exceptionally talented, driven people who are in pursuit of excellence, and you'll experience a quantum leap in your standards, expectations, and confidence. We see our team members and clients as partners, and we're committed to creating a supportive and collaborative environment that fosters growth and success. **The Role** As a Customer Success Account Manager / Business Growth Coach at blithequark, you'll be responsible for overseeing a portfolio of clients, conducting daily 1-1 consultation sessions, and guiding clients on the development and execution of their growth action plans. You'll work closely with our team of subject matter experts (SMEs) to provide targeted support and collaborate with clients to identify and overcome their biggest obstacles for growth. **Key Responsibilities:** * Client Engagement and Progress Management: Conduct in-depth, personalized video consultations to understand each client's current position and goals, crafting tailored action plans. Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and continuous advancement. * Strategic Program and Client Optimization: Deliver insightful analysis on client progress and overall program performance to inform key stakeholder decisions. Apply and continuously refine strategies in offer creation, marketing, and sales—guided by our coaching—to help partners increase revenue. Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth. * Client Success Experience Management: Oversee the end-to-end client experience, proactively implementing improvements to maximize satisfaction and results. Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack. Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success. * Marketing Resource Support: Ensure the quality and effectiveness of client-created marketing materials through thorough review and refinement. Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials. **Success:** Your partner's love working with you - they don't want to stop, they want to hire you! **Requirements:** * At least 3 years of experience growing, coaching, or consulting businesses and a commitment to helping others achieve their goals, even if it requires hard conversations! * Ex-agency owner or extensive digital marketing and sales experience * Committed to learning and developing both technical and professional skills * Excited to be around high-performers and high in dynamic and fast-paced environments: you raise the bar every week **Benefits:** * Compensation and perks: + Base retainer: US $5K – 10K / month + Standard band: $5K – 8K + Senior band: $7K – 10K for ex-agency owners with $10M+ PL experience * Upsells and X-sells: 7.5% on sets uncapped – your ceiling is your ambition * Deal bonuses: $1K – $3K for referrals (30-day rolling), $1K for "most monthly client deals closed," and fast-start bonus on deals closed within 45 days * Realistic OTE: $120K – $150K+ in year 1 * Equity / share scheme: invite after 12 months (subject to performance) – a rare path to ownership in a fast-scaling business * Professional growth: 1-to-1 executive coaching, $20K annual training budget, and continuous up-skilling at C-suite level **Ready to Grow Others and Yourself?** If you're a seasoned business growth coach with a passion for helping entrepreneurs scale their businesses, we invite you to join our team at blithequark. To apply, please include: * A 2-minute Loom on your biggest B2B client win * CV / LinkedIn URL * One paragraph on the hardest revenue obstacle you've solved We review every application personally, and if there's a fit, expect us to reach out within 72 hours.