Experienced Customer Support Representative for blithequark - Fully Remote Opportunity with a Dynamic SaaS Company
Join blithequark, a Trailblazer in Online Marketing Services for Insurance Agents At blithequark, we're revolutionizing the way insurance agents across the United States market their businesses online. Our innovative software-as-a-service platform is the backbone of our high-quality online marketing services, and we're on the lookout for talented individuals to join our growing team. As a Customer Support Representative, you will play a pivotal role in ensuring our customers get the most out of our products and achieve their business objectives. About blithequark and Our Industry blithequark is at the forefront of providing cutting-edge online marketing solutions tailored to the insurance industry. Our entrepreneurial spirit and nimble approach allow us to stay ahead of the curve, and we're committed to fostering a work environment that encourages creativity, innovation, and collaboration. As a member of our team, you'll have the opportunity to make a meaningful impact on our customers' success and contribute to the evolution of our products and services. Key Responsibilities As a Customer Support Representative at blithequark, your primary focus will be on delivering exceptional customer experiences through a variety of support channels. Your responsibilities will include: Onboarding customers to our service through our structured onboarding process, ensuring a seamless transition and setting them up for success. Responding to customer inquiries related to our offerings and services via Zoom, phone, email, and online chat, providing timely and accurate solutions. Resolving customer complaints and issues by clarifying the problem, identifying the root cause, selecting the best solution, and following up to ensure resolution. Escalating unresolved issues to the designated resource, ensuring that customer needs are met and issues are resolved promptly. Maintaining and updating our knowledge base and related customer support documents to ensure they remain relevant and useful. Essential Qualifications and Competencies To succeed as a Customer Support Representative at blithequark, you'll need to possess the following key competencies and abilities: Excellent Interpersonal Skills : You should be passionate about working with people, providing support, and ensuring customer satisfaction. Superb Communication Skills : Your verbal, written, and listening skills should be top-notch, enabling you to communicate effectively with customers and internal teams. Basic Knowledge of Internet Technology and Online Marketing : Comfort with the fundamentals of internet technology and small business online marketing is essential. Knowledge of insurance and financial services is a plus but not required. Problem-Solving and Analytical Skills : You should be adept at analyzing problems, identifying solutions, and implementing them to resolve customer issues. Attention to Detail and Accuracy : Your work should be characterized by a high level of accuracy and attention to detail. Customer Service Orientation : A customer-centric approach is vital, with a focus on delivering exceptional customer experiences. Stress Tolerance and Self-Motivation : You should be able to thrive in a remote work environment, being self-motivated, organized, and able to manage stress effectively. Preferred Qualifications While not mandatory, experience in the insurance or financial services industry can be beneficial. Additionally, having prior experience in a customer support role, especially in a SaaS or tech company, can be an advantage. What We Offer At blithequark, we're committed to providing a fulfilling work experience that goes beyond just a job. Here are some of the benefits and perks you can expect: Flexible Remote Work Environment : Work from the comfort of your own space, with the flexibility to manage your work-life balance effectively. Competitive Compensation and Benefits : We offer a generous compensation package, including Health, Dental, Disability, and Vision Insurance, as well as a 401k plan. Inclusive Work Culture : Our work environment values diversity and promotes inclusivity, ensuring that everyone feels welcome and valued. Career Growth Opportunities : We're committed to helping our team members grow professionally, with opportunities for learning and development. Standard Working Hours : Our general hours are 9 am - 5 pm Eastern Time, Monday - Friday. While you can be based in any US time zone, you must be available during these hours. Location and Eligibility This is a 100% remote job, but you must be based in one of the following US states to be eligible: Washington California Utah Iowa New Jersey North Carolina Florida As a full-time W2 employee, you'll be entitled to all the benefits mentioned above. Why Join blithequark? blithequark is more than just a company; it's a community of innovators, thinkers, and doers who are passionate about making a difference in the insurance industry. By joining our team as a Customer Support Representative, you'll not only be contributing to the success of our customers but also be part of a dynamic and growing organization that values creativity, collaboration, and customer satisfaction. If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a SaaS company, we encourage you to apply. Take the first step towards a fulfilling career with blithequark and help us revolutionize online marketing for insurance agents. Ready to embark on this exciting journey? Apply now and become a part of the blithequark team! Apply for this job