Experienced Customer Service Representative – Refill Pharmacy Technician – Remote Work Opportunity – blithequark

Introduction to blithequark Imagine working for a company that genuinely cares about people and is dedicated to helping individuals achieve their dreams of starting a family. At blithequark, we are passionate about providing exceptional customer service and support to our patients, and we are now seeking a highly skilled and empathetic Customer Service Representative – Refill Pharmacy Technician to join our team. This is a unique opportunity to work from the comfort of your own home in Arizona or onsite in Massachusetts, making a real difference in the lives of our patients. Job Overview In this role, you will utilize your excellent communication and problem-solving skills to handle inbound calls from patients, learn about their medical history, and address any challenges they may be facing with fertility. As a Customer Service Representative – Refill Pharmacy Technician at blithequark, you will be responsible for ensuring process efficiency, paying attention to detail, and being a team player. This is not your average customer service job – it's an opportunity to work for a company that truly cares about people and is dedicated to helping our patients achieve happiness. Key Responsibilities Ensure process efficiency by working with patients and physicians to coordinate fertility plans and medications Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers Accurately obtain and enter patient information, including shipping, insurance, and payment information Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action Provide exceptional customer service and support to our patients, addressing their concerns and resolving issues in a timely and professional manner Why Join blithequark? At blithequark, we offer a comprehensive range of benefits, including: Health coverage effective day 1 (including medical, dental, vision) Holiday, PTO, and OT pay 401K with company match Tuition reimbursement A fun, friendly, and unique culture that encourages you to bring your whole self to work every day Qualifications and Requirements To be successful in this role, you will need: A valid CPhT license if residing in Arizona A valid MA Tech license (Preferred CPhT) if residing in Massachusetts Excellent customer service, organization, and time management skills High School Diploma or GED required PC skills, including knowledge of Microsoft Office Suite and Internet Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts Technical Requirements If you will be working from home occasionally or permanently, you will need to have an internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including tuition reimbursement and on-the-job training. As a Customer Service Representative – Refill Pharmacy Technician, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support. Work Environment and Company Culture At blithequark, we pride ourselves on our fun, friendly, and unique culture. We believe in creating a work environment that is inclusive, supportive, and encouraging, where our employees can thrive and grow. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive range of health and wellness programs. Compensation and Benefits We offer a competitive salary and benefits package, including health coverage, 401K matching, and tuition reimbursement. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive range of health and wellness programs. Diversity and Inclusion At blithequark, we are committed to diversity and inclusion. We believe that our employees should reflect the diversity of the communities we serve, and we are committed to creating a work environment that is inclusive, supportive, and encouraging. We welcome applications from qualified candidates of all backgrounds and perspectives. Conclusion If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Refill Pharmacy Technician at blithequark, you will have the opportunity to make a real difference in the lives of our patients, while working for a company that truly cares about people. Don't miss out on this chance to join our team and start your journey with blithequark today!