Experienced Customer Service Representative - Live Chat Support Specialist (FULLY REMOTE)

Unlock a World of Flexibility and Career Growth with UPS Join the United Parcel Service (UPS) team as a Customer Service Representative in our Live Chat department and embark on a journey of professional growth and development in a fully remote setting. As a global leader in logistics, UPS is not just about delivering packages; we're about making connections and fostering a culture of excellence, inclusivity, and teamwork. About the Role As a Customer Service Representative - Live Chat Support Specialist, you will be the frontline representative of UPS, providing top-notch support to our valued customers through our live chat platform. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will ensure that every interaction with UPS is a great one. Key Responsibilities Provide exceptional support to customers through our live chat platform, addressing inquiries related to shipments, deliveries, and other UPS services. Assist customers with tracking packages, troubleshooting issues, and finding solutions to their problems. Document and resolve customer issues efficiently, ensuring high levels of customer satisfaction. Collaborate with team members to share knowledge, best practices, and escalate concerns when necessary. Work independently in a remote setting with minimal supervision, demonstrating self-motivation and discipline. Essential Qualifications To succeed in this role, you will need: Strong communication skills with the ability to multitask in a fast-paced environment. Proficiency in using live chat software or similar tools, with a willingness to learn new technologies. A customer-focused attitude and excellent problem-solving skills. The ability to work independently in a remote setting with minimal supervision. A high school diploma or equivalent; higher education is a plus. Preferred Qualifications While not required, the following qualifications will give you a competitive edge: Prior customer service experience, particularly in a live chat or similar environment. Experience working in a fast-paced, dynamic environment with multiple priorities. Familiarity with logistics or shipping industry; knowledge of UPS services is a plus. Skills and Competencies To excel as a Customer Service Representative - Live Chat Support Specialist, you will need: Excellent written and verbal communication skills. Strong problem-solving and analytical skills. A customer-centric approach with a passion for delivering exceptional service. The ability to work in a team environment, even in a remote setting. Self-motivation, discipline, and a strong work ethic. Technical skills, including proficiency in live chat software and other customer service tools. What We Offer At UPS, we offer a comprehensive package of benefits and rewards to our team members, including: Competitive hourly pay with opportunities for growth and development. Flexible working hours to fit your schedule, ensuring a healthy work-life balance. Comprehensive training to set you up for success in your role. A supportive team environment, even in a remote setting, with access to UPS employee benefits. Opportunities for career advancement and professional growth. Work Environment and Company Culture At UPS, we're committed to fostering a positive, inclusive, and dynamic work culture that values diversity, equity, and inclusion. As a fully remote team member, you will be part of a global community of professionals who share a passion for delivering exceptional customer service and making a difference in their communities. Requirements for Success To succeed in this role, you will need: A reliable internet connection and a quiet, dedicated workspace. Availability to work during designated hours, including weekends or evenings as needed. A strong commitment to delivering exceptional customer service and making every interaction with UPS a great one. Join Our Team! If you're a motivated, customer-focused professional looking for a challenging and rewarding role in a fully remote setting, we want to hear from you. At UPS, we're not just about logistics; we're about connections, and we're committed to fostering a culture of excellence, inclusivity, and teamwork. Apply today to join our Live Chat team and start your journey with a world-class organization! Are You the One We're Looking For? If you believe you have what it takes to succeed as a Customer Service Representative - Live Chat Support Specialist, submit your application without delay. We're keen to hear from talented candidates like you who share our passion for delivering exceptional customer service and making a difference in their communities. Apply for this job