**Experienced Customer Operations Lead – Global Hospitality Industry**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a deep understanding of the Hospitality industry and a proven track record of driving customer satisfaction and revenue growth? If so, we encourage you to apply for the Customer Operations Lead role at blithequark, a leading organization in the industry. At blithequark, we are committed to providing our customers with the highest level of service and support. As a Customer Operations Lead, you will play a critical role in driving our customer-centric strategy and ensuring that our global accounts receive the best possible experience. You will be responsible for service delivery, technical presentations, and consultative support to our customers, as well as mentoring and training other team members. **About blithequark** blithequark is a dynamic and innovative organization that is dedicated to delivering exceptional customer experiences in the Hospitality industry. We are a global company with a presence in multiple markets, and we are committed to staying ahead of the curve in terms of technology, innovation, and customer satisfaction. Our team is passionate about what we do, and we are looking for like-minded individuals to join us on our journey. **Key Responsibilities** As a Customer Operations Lead at blithequark, you will be responsible for the following key areas: * **Service Delivery**: You will be responsible for delivering exceptional service to our global accounts, ensuring that their needs are met and exceeded. * **Technical Presentations**: You will provide high-level technical presentations to customers, partners, and prospects, showcasing our products and services. * **Consultative Support**: You will provide consultative support to other Customer Operations Leads in other areas of the business, helping them to drive customer satisfaction and revenue growth. * **Mentorship**: You will mentor and train other team members, helping them to develop their skills and knowledge. * **Project Management**: You will lead and manage projects, ensuring that they are delivered on time, within budget, and to the required quality standards. * **Resource Tracking**: You will track and manage resources, ensuring that they are allocated effectively and efficiently. * **Customer Satisfaction**: You will drive customer satisfaction, ensuring that our customers are delighted with our products and services. * **Revenue Growth**: You will work closely with the account teams and other organizations to yield maximum product and services revenue from each account. **Requirements** To be successful in this role, you will need to have the following qualifications and skills: * **Industry Knowledge**: You will have in-depth knowledge of the Hospitality industry, including its trends, challenges, and opportunities. * **Technical Knowledge**: You will have technical knowledge and consultative skills that are above reproach. * **Communication Skills**: You will have excellent customer-facing written and verbal communication, listening, negotiation, and presentation skills. * **Project Management Skills**: You will have strong project management leadership and resource tracking techniques. * **Problem-Solving Skills**: You will be able to understand complex technical problems and solve them or solicit the required resources. * **Mentorship Skills**: You will be able to train and mentor other team members, helping them to develop their skills and knowledge. * **Leadership Skills**: You will be able to lead and collaborate with specialized cross-functional teams, assign tasks, and provide direction with little to no supervision. * **Implementation Skills**: You will be able to implement, drive, and track projects. **Benefits** As a Customer Operations Lead at blithequark, you will enjoy a range of benefits, including: * **Competitive Salary**: You will receive a competitive salary that reflects your skills and experience. * **Benefits Package**: You will receive a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Career Growth Opportunities**: You will have opportunities to develop your skills and knowledge, and to take on new challenges and responsibilities. * **Collaborative Work Environment**: You will work in a collaborative and dynamic work environment, with a team of like-minded professionals who are passionate about delivering exceptional customer experiences. **How to Apply** If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Operations Lead role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!