End User Support - 2nd and 3rd shifts - Secret
About the position Responsibilities • Provides technical support for computers and associated networks. • Installs, troubleshoots, services, and repairs personal computers and related software. • Connects personal computers and terminals to existing data networks. • Performs basic PC setups and assists users in their use. • Investigates user needs and makes recommendations regarding software and hardware purchases. • Maintains trouble logs and completes necessary paperwork for security requirements. • Follows security regulations regarding installation and maintenance of PCs and related hardware. • Coordinates with users, service desk, server administrators, and IT management. • Reviews the trouble ticket queue and resolves issues within established SLAs. • Participates in new installations, testing, and special projects as needed. Requirements • High school diploma or equivalent and a minimum of 6 years of experience OR a Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience. • Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance. • Ability to obtain and retain Special Program access clearance within 365 days from submission. • DOD 8570 IAT Level II certification (e.g., Security + CE). • Ability to lift equipment up to 50 lbs. • Experience in Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites. Nice-to-haves • Bachelor of Science or other technical based degree. • Current DoD Top Secret clearance. • CompTIA A+, Network+, Security+ Certifications. • Microsoft Certifications (MCP, MCSE or MCSA). • Proficiency in remote administration and troubleshooting of desktop PCs. • Experience with zero and/or thin client devices. • Experience in Active Directory configuring user and computer accounts. • Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX, etc.). • Experience supporting VMware VDI. Benefits • Paid holidays • Disability insurance • Relocation assistance • Health insurance • Paid time off Apply tot his job Apply To this Job