CX Specialist – Amazon Store

Remote, USA Full-time
[JD] CX SpecialistLocation: Los Angeles, CAEmployment Type: Full-time, ExemptPay Range: $72,000 - $92,000 + Eligible for annual performance-based bonusBenefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About UsCJ OLIVE YOUNG introduced the first Korean health and beauty store in 1999, pioneering the industry and becoming Korea’s No. 1 Health & Beauty Store. With over 1,370 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of beauty and health to customers worldwide. CJ OLIVE YOUNG USA, Inc is a dynamic and fast-growing beauty retailer specializing in K-beauty skincare and cosmetics in North America! As we expand, we are also curating a selection of local U. S. beauty brands, bringing innovative and high-quality products to our customers. Job SummaryWe are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You’ll DoOversee and manage customer service operations across online and offline retail channelsHandle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfactionAnalyze customer feedback and data to identify areas for improvement in the shopping experienceDevelop and implement customer engagement strategies, including loyalty programs and personalized servicesWork closely with the marketing, sales, and store operations teams to align customer experience initiativesTrain and support retail staff to ensure consistent and high-quality customer interactionsCollaborate with HQ and cross-functional teams to enhance the overall brand experienceMonitor and report on customer satisfaction KPIs and recommend improvementsQualificationsBachelor’s degree in Business, Marketing, Communications, Retail Management, or a related field4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industryStrong problem-solving and communication skills, with a customer-first mindsetAbility to analyze data and implement customer-centric solutionsExperience working with customer experience management tools and service platformsAbility to multitask and work in a fast-paced retail environmentSolid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policiesPreferred QualificationsExperience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus. apply to this job

Apply Now

Similar Jobs

Jobs With Netflix – Amazon Store

Remote, USA Full-time

Registered Nurse Supervisor - Surgical Services, University Hospital – Amazon Store

Remote, USA Full-time

Registered Nurse (Emergency Surgery Team) Surgical Services / Operatin – Amazon Store

Remote, USA Full-time

Data Entry Assistant (Remote) – Amazon Store

Remote, USA Full-time

Microsoft Customer Support – Data Entry – Part-Time Remote Jobs – Amazon Store

Remote, USA Full-time

Remote Customer Service Representative /Entry-Level/ START ASAP / Week – Amazon Store

Remote, USA Full-time

Professional Data Entry Keyer – Amazon Store

Remote, USA Full-time

Member Support Rep, GP – Amazon Store

Remote, USA Full-time

EDI Technical Analyst Lead - Remote – Amazon Store

Remote, USA Full-time

Med/Surg | RN – Amazon Store

Remote, USA Full-time

Virtual School Psychologist - Michigan | High-Impact, Fully Remote Role

Remote, USA Full-time

Product Manager, Customer Service

Remote, USA Full-time

Receptionist & Office Coordinator

Remote, USA Full-time

Get Paid to Talk About Vacations | Flexible Online Role

Remote, USA Full-time

IT Support Specialist II - Remote (AZ)

Remote, USA Full-time

Online Web Chat Representative

Remote, USA Full-time

[Amazon Virtual Jobs] Fully Remote – No Experience Required

Remote, USA Full-time

Educator (Remote)

Remote, USA Full-time

Amazon Live Chat Support Jobs: Work from Home, Earn $25-$35 per Hour

Remote, USA Full-time

**Experienced Customer Service Representative - Call Center (Remote) at blithequark**

Remote, USA Full-time
Back to Home