Customer Support Manager - Blended (Remote) - Exceptional Career Opportunity with Workwarp (apna)

Unlock Your Potential as a Customer Support Manager with a Revolutionary Professional Networking Platform Join the team at apna, India’s largest professional networking and jobs platform, as a Customer Support Manager and be part of a mission to connect people to opportunities and bridge the skill and employment gap. With a strong foundation since 2019 and over 250 million members, apna is on a trajectory to enable livelihoods for billions in India. About apna and Workwarp apna, operating under the umbrella of Workwarp, is a pioneering force in the professional networking and job search landscape in India. With a robust platform that facilitates digital professional identities, hyperlocal job matching, network growth, and skill development, apna has become a go-to destination for both job seekers and employers. Having secured over $190 million in funding from prestigious investors like Insight Partners, Tiger Global, and Sequoia Capital, apna is poised for continued growth and innovation. Role Overview We are seeking a highly motivated and detail-oriented Customer Support Manager to lead our customer service efforts across various communication channels, including calls, emails, and chats. The ideal candidate will have a proven background in managing customer support operations, excellent communication skills in English and Hindi, and the ability to work effectively in a remote, blended environment. Key Responsibilities Handle customer inquiries via calls, emails, and chats, providing prompt and accurate responses that meet or exceed customer expectations. Maintain a high level of professionalism and empathy in addressing customer concerns, resolving issues efficiently, and ensuring customer satisfaction. Adhere to a rotational shift schedule, including weekends and extended hours, with a commitment to being camera-ready throughout the workday. Collaborate with internal teams to escalate and resolve customer issues, leveraging digital tools and chat software to track interactions and communicate effectively. Analyze customer problems, propose appropriate solutions, and demonstrate a proactive approach to customer service, ensuring timely resolution and high customer satisfaction. Work effectively in a team environment, handling escalations and contributing to a positive, customer-centric culture. Essential Qualifications 2 to 5 years of relevant experience in customer support or related fields, with a background in chat/call processes and a proven track record of managing customer inquiries. Graduation is mandatory; preference will be given to candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields. Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute. A stable work environment with reliable Wi-Fi (minimum speed of 30 Mbps) and a dedicated work-from-home setup. Flexibility to work in rotational shift schedules, including weekends and extended hours. Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly. Preferred Qualifications and Skills A minimum of 2 years of experience in a front-line role handling customer queries. Willingness to commit to the current role for a minimum duration and availability to start within a month. Flexibility and adaptability in a rapidly changing environment. Excellent communication and interpersonal skills, with the ability to empathize with customers and resolve issues effectively. Strong analytical and problem-solving skills, with a proactive approach to customer service. Career Growth Opportunities and Learning Benefits As a Customer Support Manager at apna, you will have the opportunity to grow within a dynamic and rapidly expanding organization. You will be part of a team that is shaping the future of professional networking and job searching in India. With a strong focus on innovation and customer satisfaction, apna offers a stimulating environment where you can develop your skills, take on new challenges, and advance your career. Work Environment and Company Culture apna values a culture of collaboration, innovation, and customer-centricity. As a remote team member, you will be part of a flexible and supportive work environment that encourages professional growth and well-being. With a 5-day working rotational shift schedule, you will have the opportunity to work with a diverse team and contribute to a mission that makes a real difference in people's lives. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package that reflects our commitment to attracting and retaining top talent. As a valued member of our team, you will enjoy a range of perks and benefits designed to support your well-being and career development. Ready to Apply? If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply now. Join apna as a Customer Support Manager and be part of a team that is revolutionizing the professional networking landscape in India. With your skills, experience, and passion for customer service, you can make a real difference and unlock new career opportunities. Don't miss this chance to be part of a dynamic team and contribute to a mission that is enabling livelihoods for billions in India. Apply today and take the first step towards a fulfilling and successful career with apna. Apply for this job