Customer Service Representative - Orthopedic Industry Expert at blithequark, Driving Customer Satisfaction and Sales Team Success

Join blithequark: A Leader in Orthopedic Solutions At blithequark, we're revolutionizing the world of orthopedic care by developing, manufacturing, and distributing innovative titanium screws and plates, surgical instruments, and system solutions for fracture fixation. Our commitment to stringent quality standards, continuous innovation, and comprehensive service provision has made us a trusted partner for physicians, staff, and patients worldwide. We're now seeking a highly skilled and customer-focused Customer Service Representative to join our team and drive customer satisfaction and sales team success. About the Role As a Customer Service Representative at blithequark, you will be the primary point of contact for our customers and sales team, providing timely and accurate support to ensure seamless order processing, issue resolution, and account management. You will work closely with various internal stakeholders, including sales, operations, logistics, finance, and marketing event teams, to deliver exceptional customer experiences and drive business growth. Key Responsibilities Manage difficult customer situations, responding promptly to resolve customer needs and concerns Respond to customer and sales team requests for service and assistance, meeting timelines and commitments Receive and process orders via phone, fax, or email, entering them into SAP accurately and with a sense of urgency Research and resolve complex customer issues, complaints, and data requests, synthesizing diverse information to provide effective solutions Work in a fast-paced environment, adapting quickly to changes, competing demands, or unexpected events Provide vendor set-up information to client hospitals and/or sales representatives, ensuring smooth operations Create and manage customer account information, pricing, discounts, rebates, invoicing, and credits within SAP Verify contract pricing and charges for services, making adjustments based on complaints or issues Complete electronic payment forms, record change of address notifications, and issue discontinuance orders as needed Present innovative approaches, ideas, and suggestions to improve customer experience and work processes Foster strong and respectful communications with customers and the sales team, gathering purchase orders in a timely manner and addressing outstanding surgery cases Essential Qualifications To succeed in this role, you will need: Excellent interpersonal and communication skills (oral and written) Sharp attention to detail and a sense of urgency Highly organized with the ability to prioritize tasks and time Strong customer service orientation, with the ability to develop strong working relationships with internal and external stakeholders A self-starter with the ability to work independently and autonomously Ability to work in a matrix environment and team structure Strong quantitative and analytical skills, with the ability to calculate figures and amounts Demonstrated time management, planning, and organizing skills Ability to multi-task on various tasks Understanding of orthopedic procedures (desirable) High School Diploma or equivalent required At least 2 years of relevant sales support, data entry, or invoicing experience Proficient computer skills, specifically with Microsoft Office products Experience with SAP (strongly preferred) or other major ERP system What We Offer At blithequark, we offer a dynamic and rewarding work environment that is focused on quality and service provision. As a Customer Service Representative, you will have the opportunity to: Work in a rapidly growing, international company with a strong commitment to innovation and customer satisfaction Develop your skills and expertise in a supportive and collaborative team environment Enjoy a competitive compensation and benefits package Take advantage of opportunities for career growth and professional development Be part of a company that values and rewards its employees for their hard work and dedication Company Culture and Work Environment At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through innovation and collaboration. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to fostering a work environment that is inclusive, supportive, and rewarding. As a Customer Service Representative, you will be an integral part of our team, working closely with various stakeholders to drive customer satisfaction and sales team success. Why Join blithequark? If you're a customer-focused professional with a passion for delivering exceptional service and driving business growth, we want to hear from you! At blithequark, we're committed to providing a dynamic and rewarding work environment that is focused on quality and service provision. Join our team as a Customer Service Representative and take advantage of opportunities for career growth, professional development, and personal satisfaction. Don't miss this opportunity to join a leading company in the orthopedic industry and make a meaningful contribution to our customers and sales team. Apply now to become a part of the blithequark team! Apply for this job