Customer Service Representative - Contract to Hire

Remote, USA Full-time
We are seeking a highly motivated and customer-focused Phone Call Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues efficiently. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key... Responsibilities:

- Handle inbound and outbound calls professionally.

- Address customer inquiries, concerns, and complaints promptly.

- Provide accurate information about products, services, and company policies.

- Assist customers with order placement, billing issues, and or after sales issues.

- Document and update customer records accurately in the system.

- Follow up on customer interactions to ensure resolution and satisfaction.

- Escalate issues to the appropriate departments or supervisors as necessary.

- Maintain a high level of product knowledge to effectively assist customers.

- Provide feedback on issues and problems related to internal processes and policies regularly to improve service efficiency and quality constantly.

Qualifications:

- High school diploma or equivalent; associate or bachelor?s degree preferred.

- Proven experience as a call center agent or customer service representative.

- Excellent verbal and written communication skills in English.

- Strong listening skills and ability to empathize with customers.

- Proficient in using computers and call center software.

- Ability to multi-task, prioritize, and manage time effectively.

- Problem-solving skills and attention to detail.

- Ability to remain calm and professional under pressure.

Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for career advancement and professional development.

- Supportive and collaborative work environment

Apply Now

Similar Jobs

Medical Coder - Remote (Idaho & Washington)

Remote, USA Full-time

Remote IT Opportunities at Aberdeen Proving Grounds(APG)

Remote, USA Full-time

Customer Service Representative - Remote - Full-Time

Remote, USA Full-time

Regional Sales Manager - Southwest- Dallas, Texas

Remote, USA Full-time

Looking For YouTube Moderator (work from home)

Remote, USA Full-time

Disney Jobs From Home - Remote Jobs

Remote, USA Full-time

Walgreens Data Entry Remote Jobs ? Part-Time

Remote, USA Full-time

Delta Airlines Remote Customer Service Rep (Part-Time)

Remote, USA Full-time

Part-Time/Data Entry Jobs No Experience//Work from home

Remote, USA Full-time

Remote ? CVS Data Entry Jobs $25/Hour

Remote, USA Full-time

Digital marketing sales. - Remote - Salary and commission.

Remote, USA Full-time

Apply Now: Starbucks Barista Jobs San Jose $25/Hour

Remote, USA Full-time

System Administrator

Remote, USA Full-time

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week)

Remote, USA Full-time

Now Hiring | Mechanical Technician | $31/hr

Remote, USA Full-time

Experienced E-commerce Chat Support Sales Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth in a Remote Setting at blithequark

Remote, USA Full-time

Customer Service Agent - Flexible Work-from-Home Opportunity

Remote, USA Full-time

Lead Software Engineer - Cloud Services

Remote, USA Full-time

OnlyFans Chat Support Specialist ? Remote (No Phone Calls Required)

Remote, USA Full-time

YouTube Content Moderator Jobs Remote $27H – (WFH)

Remote, USA Full-time
Back to Home