Customer Service Associate- Nights and Weekends (Full Time)

Remote, USA Full-time
The Opportunity:

As a Seller Operations Associate (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.

How your role expectations will progress as a Seller Operations Associate in the first 30, 90, and 180 days:

Seller Operations Associate (30 days in):
• Complete new hire orientation, gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to... problems.

Seller Operations Associate (60 days in):
• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

Seller Operations Associate (90 days in):
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You’ll Bring as a Seller Operations Associate:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving, decision making, and resolution skills.
• Interest in live event space and eager to learn attitude.

Office Location: Coppell, TX

Work Schedule:
• The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in office.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
• Hours:
• 1:30pm-10:00pm, with Tuesday/Wednesday off.
• 1:30pm-10:00pm, with Wednesday/Thursday off.
• $40,000 base salary with overtime eligibility, Bi Annual bonuses, and annual equity grant.
• Any hours worked over 40/week are overtime eligible.

#IND

#LI-BW1

Apply Now

Similar Jobs

Virtual Data Entry Clerk – Entry Level $17-$20/Hour

Remote, USA Full-time

Nuuly Temporary Customer Success Associate, Evening Shift- REMOTE

Remote, USA Full-time

Recruiter - Work From Home (WFH) - Contract

Remote, USA Full-time

Online Data Entry Assistant (Teens to Years Old)

Remote, USA Full-time

Regional Credit Manager - Region 8 (Newport Beach)

Remote, USA Full-time

Member Service Part-Time - Ascension St. Vincent YMCA

Remote, USA Full-time

Financial Services Consultant (Fully Remote & Part Time)

Remote, USA Full-time

RN Inpatient Review Case Manager California: NIGHT SHIFT

Remote, USA Full-time

Part-Time Weekend / Night Shift Customer Service Rep

Remote, USA Full-time

RN Inpatient Review Case Manager California: NIGHT SHIFT

Remote, USA Full-time

Travel Specialist - Flexible Schedule & Career Growth

Remote, USA Full-time

Project Manager Transformer Services

Remote, USA Full-time

Business Systems Analyst, FinTech Reporting

Remote, USA Full-time

Entry-Level Remote Customer Service Representative - Hybrid Work Model - Home Improvement Industry - Customer Experience Expert

Remote, USA Full-time

Entry Level Data Entry Specialist - Remote Work Opportunity with Comprehensive Training and Career Growth at Workwarp

Remote, USA Full-time

Senior Designer

Remote, USA Full-time

**Experienced Data Analyst – Statistical Modeling and Predictive Analytics Expert for Enterprise Decision Making**

Remote, USA Full-time

Experienced Remote Customer Service Representative - Delivering Exceptional Support and Driving Customer Satisfaction ($15-$17.50/hr Starting)

Remote, USA Full-time

Remote Data Science Intern - Summer 2024

Remote, USA Full-time

Experienced Data Entry Specialist for Netflix - Work from Home Opportunity with Competitive Annual Salary

Remote, USA Full-time
Back to Home