Customer Service and Sales Specialist
Description:
The HomeCare Sales Specialist role is responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs.
Work closely with Patients and Caregivers to educate them and assist them begin the application and enrollment process.
Provides necessary documentation and requirements with the State Department of Health, patients' insurance and the Patients Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
Provide a high-level customer service through one-call resolution, demonstrating FreedomCares values of ensuring care and compassion with a positive, helpful demeanor.
Consistently meets monthly performance metrics of creating cases and call handling.
Create high quality cases without errors by using the guides available and ensuring that every case has accurate data.
Requirements:
Experience with telephonic sales.
Experience in managing a... high volume of inbound and outbound calls.
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Ability to articulate case statuses through detailed notes on salesforce.
Ability to resolve issues over the telephone with eager clients comfortably.
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
Benefits:
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career
The HomeCare Sales Specialist role is responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs.
Work closely with Patients and Caregivers to educate them and assist them begin the application and enrollment process.
Provides necessary documentation and requirements with the State Department of Health, patients' insurance and the Patients Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
Provide a high-level customer service through one-call resolution, demonstrating FreedomCares values of ensuring care and compassion with a positive, helpful demeanor.
Consistently meets monthly performance metrics of creating cases and call handling.
Create high quality cases without errors by using the guides available and ensuring that every case has accurate data.
Requirements:
Experience with telephonic sales.
Experience in managing a... high volume of inbound and outbound calls.
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Ability to articulate case statuses through detailed notes on salesforce.
Ability to resolve issues over the telephone with eager clients comfortably.
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
Benefits:
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career