Customer Experience

Remote, USA Full-time
Meet the team: Customer Experience (CX) focused on validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions. Our team has expertise across the breadth of the customer product portfolio and a wide array of technology verticals including SP, Enterprise and DC, also covering new technology areas like SD-WAN, SDA, ACI, NFV etc. With our state-of-the-art lab facilities including high end traffic generators emulating the customer network, we help our customers to rapidly adopt to meet the ever-changing business requirements. Building industry recognition for quality and redefining our clients' network deployment experience while giving an exciting environment to both learn and grow new skills. Your Impact:Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades. Test Development: Define test requirements and cases with customers. Lab Setup: Emulate customer networks in labs using traffic generators. Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings. Issue Resolution: Collaborate on troubleshooting and issue resolution. Standards Compliance: Ensure SVS standards and enhance automation in deliveries. Business Development: Drive discussions on opportunities and renewals for SVS growth. Minimum qualifications:Certification: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center and or Service Provider. Technical Expertise: Deep knowledge of at least 2 technology area such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP. Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions. Preferred qualifications:Certification: CCIE certification, with a preference for CCIE Enterprise. Network Experience: Experience in building and deploying networks. Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent). Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus. Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies. Project Management: Project management skills are advantageous. Originally posted on Himalayas Apply To this Job

Apply Now

Similar Jobs

National Sales Director - IME

Remote, USA Full-time

AI Trainer for Indonesian Writers/Speakers (Freelance, Remote)

Remote, USA Full-time

Cybersecurity Engineer III

Remote, USA Full-time

Senior Data Scientist, Crypto Products

Remote, USA Full-time

Clinical psychologist

Remote, USA Full-time

Customer Success Manager

Remote, USA Full-time

Data Engineer

Remote, USA Full-time

Bilingual Spanish Scheduling, Admissions, and Wellness Caller (Remote) – Amazon Store

Remote, USA Full-time

Remote Bilingual Contact Center Representative – Full Time & Part Time – Amazon Store

Remote, USA Full-time

Tandem/HP NonStop SQL Developer w/ TMF - Resource 1

Remote, USA Full-time

Sr Product Content Planner

Remote, USA Full-time

Supply Chain Coordinator - Entry Level

Remote, USA Full-time

Experienced Part-Time Chat Customer Service Agent - Music Industry - Remote Flex Time Opportunity with blithequark

Remote, USA Full-time

Experienced Environmental Health and Safety Specialist III – Protecting Employees and the Environment through Proactive Safety Measures and Regulatory Compliance

Remote, USA Full-time

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote, USA Full-time

College Relations - Talent Acquisition Intern

Remote, USA Full-time

Monetary Operations Representative

Remote, USA Full-time

Senior SAP CO – Controlling SME - Remote

Remote, USA Full-time

Experienced Part-Time Customer Support Representative – Remote Opportunity to Deliver Exceptional Customer Experience and Drive Business Growth with American Express

Remote, USA Full-time

Remote Customer Service Representative at Delta Airlines – $45K to $55K Annually

Remote, USA Full-time
Back to Home