Contact Center Representative - Remote Work

Remote, USA Full-time
• *Job Title:** Contact Center Representative - Remote Work
• *Company:** Becton Dickinson
• *Location:** Houston, Texas, US...
• *Job Type:** Part-Time
• *Seniority Level:** Entry Level
• *Years of Experience:** 0

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• *Job Description:**

Becton Dickinson is seeking a motivated and resourceful Contact Center Representative to join our dynamic team. As part of our commitment to delivering exceptional customer service, you will play a critical role in supporting our customers through effective communication and problem-solving. This remote position will allow you to contribute to our mission while enjoying the flexibility of working from home.
• *Key Responsibilities:**

- **Customer Support:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services, addressing any concerns or issues that may arise.

- **Issue Resolution:** Utilize problem-solving skills to identify, investigate, and resolve customer issues effectively. Work collaboratively with other departments to ensure customer satisfaction.

- **Data Entry & Documentation:** Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions in our customer relationship management (CRM) system.

- **Research Assistance:** Conduct research as necessary to provide informed responses to customer inquiries and enhance overall service delivery.

- **Product Knowledge:** Continuously update knowledge of company products and services to provide informed assistance and recommendations to customers.

- **Feedback Collection:** Gather customer feedback and suggestions for improvements in products and services. Communicate these insights to the management team to contribute to ongoing enhancements in customer service.

- **Service Level Compliance:** Adhere to established service level agreements (SLAs) to meet or exceed customer expectations consistently.
• *Requirements:**

- **Education:** High School Diploma or equivalent is required. Additional certifications or relevant coursework in customer service or communications are a plus.

- **Experience:** No formal experience is necessary, but candidates must demonstrate a willingness to learn and develop skills in a customer-centric environment.

- **Skills:**
- **Attention to Detail:** Strong organizational skills with a keen eye for detail to ensure accuracy in responses and documentation.
- **Research Skills:** Ability to gather and analyze information quickly and efficiently, allowing for informed decision-making.

- **Personality Traits:**
- **Motivated:** Self-driven individual who takes initiative and is committed to continuous improvement.
- **Resourceful:** Ability to find innovative solutions to problems using available resources.
• *Working Environment:**

- Uphold the highest standards of ethical conduct and integrity in all interactions with customers, colleagues, and stakeholders. Adhere to company policies and procedures to foster a professional work atmosphere.
• *Benefits:**

- Visa sponsorship for qualified candidates.
- Free food and refreshments during office events and meetings.
- Employee discounts on products and services.
• *Application Deadline:** October 5, 2024
• *Equal Opportunity Statement:**

Becton Dickinson is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting a culture of respect and empowerment. We encourage all qualified applicants to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law.

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If you are eager to take your first step in a rewarding career within a leading global company and have a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Contact Center Representative - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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