Client Care Representative

Remote, USA Full-time
Job Summary
Job Type: Full-Time

Salary: Competitive; based on experience

Working Hours: Flexible, including evenings and weekends

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Savings Plan
Description
Amazon Inc. is seeking a dedicated and customer-focused Client Care Representative to join our dynamic team in Washington State. In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met promptly and effectively. This position offers an exciting opportunity to work in a fast-paced environment with a global leader in e-commerce.
Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
Proven experience in customer service or a client-facing role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency with Microsoft Office Suite and CRM software
Ability to work flexible hours, including evenings and weekends

Responsibilities

Respond to client inquiries via phone, email, and chat in a timely and professional manner
Resolve client issues and complaints with empathy and efficiency
Maintain accurate and detailed records of client interactions
Collaborate with internal teams to ensure client satisfaction
Stay up-to-date with Amazon’s products, services, and policies

Benefits

Comprehensive Health and Dental Insurance
Paid Training Programs
Generous Paid Vacation and Holiday Time
Employee Discounts on Amazon products and services
Retirement Savings Plan with Company Match

Educational Qualifications
High school diploma or equivalent is required. An Associate’s or Bachelor’s degree is preferred.
Experience
A minimum of 1 year of experience in a customer service or client-facing role is preferred.
Company Overview
Amazon Inc. is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. With a mission to be Earth’s most customer-centric company, Amazon strives to provide the best online shopping experience and seamless customer service.
Why Join Amazon
At Amazon, you’ll have the opportunity to make an impact on a global scale. We offer a collaborative and inclusive work environment, where your contributions are valued, and your professional growth is encouraged. We are dedicated to innovation, customer satisfaction, and making every day better for our clients.
Equal Opportunity Employer Statement
Amazon is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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