Chewy Customer Support Specialist (Remote) – Part-Time Jobs
Job Summary
American Express is seeking a dedicated and enthusiastic Chewy Customer Support Specialist to join our remote team on a part-time basis. This exciting role offers a flexible schedule of under 4 hours per day, making it an ideal opportunity for those seeking work-life balance. The salary is competitive and commensurate with experience. As a member of our team, you’ll enjoy a range of benefits, including health, dental, paid training, and paid vacations. This is a remote position, giving you the freedom to work from the comfort of your home.
Job Description
As a Chewy Customer Support Specialist at American Express, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle a variety of inquiries, including order tracking, product information, and troubleshooting issues. Your ability to communicate clearly and effectively will ensure that our customers have a positive experience with our brand.
Your primary responsibility will be to handle customer interactions via phone, email, and chat, ensuring that each customer receives prompt and courteous assistance. You will also be responsible for documenting interactions, resolving issues efficiently, and escalating more complex problems to the appropriate teams. Your role is crucial in maintaining our high standards of customer satisfaction and loyalty.
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to multitask and manage time effectively
Previous customer service experience preferred
Comfortable working with computers and various software applications
Reliable internet connection and a quiet work environment
Responsibilities
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products and services
Troubleshoot and resolve customer issues efficiently
Document customer interactions and maintain records
Escalate complex issues to appropriate teams
Maintain a positive and professional demeanor
Adhere to company policies and procedures
Benefits
Health and Dental Insurance
Paid Training
Paid Vacations
Flexible Schedule
Remote Work Opportunity
Educational Qualifications
High school diploma or equivalent required
Additional education or certifications in customer service are a plus
Experience
Previous experience in customer service is preferred but not required
Company Overview
American Express is a globally recognized leader in financial services, known for delivering exceptional customer service and innovative solutions. We believe in fostering a supportive and inclusive work environment where every employee has the opportunity to thrive. Our commitment to our customers and our team members is at the heart of everything we do. Join us and be part of a company that values your contributions and invests in your professional growth.
American Express is seeking a dedicated and enthusiastic Chewy Customer Support Specialist to join our remote team on a part-time basis. This exciting role offers a flexible schedule of under 4 hours per day, making it an ideal opportunity for those seeking work-life balance. The salary is competitive and commensurate with experience. As a member of our team, you’ll enjoy a range of benefits, including health, dental, paid training, and paid vacations. This is a remote position, giving you the freedom to work from the comfort of your home.
Job Description
As a Chewy Customer Support Specialist at American Express, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle a variety of inquiries, including order tracking, product information, and troubleshooting issues. Your ability to communicate clearly and effectively will ensure that our customers have a positive experience with our brand.
Your primary responsibility will be to handle customer interactions via phone, email, and chat, ensuring that each customer receives prompt and courteous assistance. You will also be responsible for documenting interactions, resolving issues efficiently, and escalating more complex problems to the appropriate teams. Your role is crucial in maintaining our high standards of customer satisfaction and loyalty.
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to multitask and manage time effectively
Previous customer service experience preferred
Comfortable working with computers and various software applications
Reliable internet connection and a quiet work environment
Responsibilities
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products and services
Troubleshoot and resolve customer issues efficiently
Document customer interactions and maintain records
Escalate complex issues to appropriate teams
Maintain a positive and professional demeanor
Adhere to company policies and procedures
Benefits
Health and Dental Insurance
Paid Training
Paid Vacations
Flexible Schedule
Remote Work Opportunity
Educational Qualifications
High school diploma or equivalent required
Additional education or certifications in customer service are a plus
Experience
Previous experience in customer service is preferred but not required
Company Overview
American Express is a globally recognized leader in financial services, known for delivering exceptional customer service and innovative solutions. We believe in fostering a supportive and inclusive work environment where every employee has the opportunity to thrive. Our commitment to our customers and our team members is at the heart of everything we do. Join us and be part of a company that values your contributions and invests in your professional growth.