Call Center/ Customer Support Rep.
Minimum Requirements:
Minimum 1 year inbound call center experience required
Training starts 9/24/2023
Pay rate- $19.00 hr.
Drug Screening Required
Onboarding documents must be completed within 2 business days of accepting the offer of employment.
Training Schedule: 3 Weeks, Monday-Friday, 8:00AM 4:30PM CST.
After Training Schedule: 40 hours per week, 8-hour shifts, Monday-Friday between 7:00am- 6:00pm CST.
Equipment will be provided after Onboarding is complete. Candidates will utilize their own equipment for the first 3 days of training.
Job Description: Customer Support Representative
Summary: The Customer Support Representative is responsible for answering calls and emails from our provider network. The Customer Support Representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. This position also assists with various internal tasks that ensure a high level of overall client... satisfaction.
Essential Functions:
Representative
Meeting individual and team (KPIs).
Answering calls and emails daily; Handling Medicare/Pace calls in a timely manner
Complete the volume of work assigned with the ability to organize and prioritize work.
Attends continuing education seminars/training, as requested
Provide exceptional customer service via phone and email, resolving customer inquiries regarding claims, billing, plan information, account changes, and services.
Additional Functions:
Assists with special projects, as requested
Communicates clearly and concisely, with sensitivity to the needs of others
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue
Establishes and maintains effective working relationships with co-workers
Follows all Policies and Procedures and HIPAA regulations
Participates in any recommended or required training sessions
Maintains a safe working environment
FLSA Status: Non-Exempt
Supervisory Responsibility: None
Knowledge, Skills and Abilities:
Educational requirements include a High School Diploma or equivalent.
Exposure to health plan management operations is preferred
General knowledge of medical terminology preferred
Knowledge and experience using current computer technology
Current working knowledge and extensive use of Excel and Word.
Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
Ability to work independently with minimal supervision
Ability to communicate professionally, clearly and effectively, verbally and in writing
Ability to prioritize effectively
Ability to multitask
Physical Demands & Requirements:
Communicates by way of the telephone with providers, participants, customers, and vendors; majority of the workday is spent communicating on the telephone
Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer
Remains stationary for extended periods of time
Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy
Occasional reaching to retrieve shelved items
Occasional bending/stooping
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Is this resume your most up to date with current job history?
What is your current contact information? Email address and phone number.
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required)
Work Location: Remote
Minimum 1 year inbound call center experience required
Training starts 9/24/2023
Pay rate- $19.00 hr.
Drug Screening Required
Onboarding documents must be completed within 2 business days of accepting the offer of employment.
Training Schedule: 3 Weeks, Monday-Friday, 8:00AM 4:30PM CST.
After Training Schedule: 40 hours per week, 8-hour shifts, Monday-Friday between 7:00am- 6:00pm CST.
Equipment will be provided after Onboarding is complete. Candidates will utilize their own equipment for the first 3 days of training.
Job Description: Customer Support Representative
Summary: The Customer Support Representative is responsible for answering calls and emails from our provider network. The Customer Support Representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. This position also assists with various internal tasks that ensure a high level of overall client... satisfaction.
Essential Functions:
Representative
Meeting individual and team (KPIs).
Answering calls and emails daily; Handling Medicare/Pace calls in a timely manner
Complete the volume of work assigned with the ability to organize and prioritize work.
Attends continuing education seminars/training, as requested
Provide exceptional customer service via phone and email, resolving customer inquiries regarding claims, billing, plan information, account changes, and services.
Additional Functions:
Assists with special projects, as requested
Communicates clearly and concisely, with sensitivity to the needs of others
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue
Establishes and maintains effective working relationships with co-workers
Follows all Policies and Procedures and HIPAA regulations
Participates in any recommended or required training sessions
Maintains a safe working environment
FLSA Status: Non-Exempt
Supervisory Responsibility: None
Knowledge, Skills and Abilities:
Educational requirements include a High School Diploma or equivalent.
Exposure to health plan management operations is preferred
General knowledge of medical terminology preferred
Knowledge and experience using current computer technology
Current working knowledge and extensive use of Excel and Word.
Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
Ability to work independently with minimal supervision
Ability to communicate professionally, clearly and effectively, verbally and in writing
Ability to prioritize effectively
Ability to multitask
Physical Demands & Requirements:
Communicates by way of the telephone with providers, participants, customers, and vendors; majority of the workday is spent communicating on the telephone
Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer
Remains stationary for extended periods of time
Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy
Occasional reaching to retrieve shelved items
Occasional bending/stooping
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Is this resume your most up to date with current job history?
What is your current contact information? Email address and phone number.
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required)
Work Location: Remote