Apple Support College Program At Home Advisor - California State University Bakersfield
About the position Responsibilities • Engage with customers to provide world-class customer service and technical support for Apple products. • Troubleshoot technical issues using documented troubleshooting flows and technical expertise. • Listen to customer needs and tailor solutions to meet individual requirements. • Participate in a nine-week part-time paid training program, followed by part-time work. • Maintain a minimum typing speed of 40 WPM while communicating with customers. Requirements • Enrolled in a university in the U. S. pursuing a bachelor's degree or higher, with a GPA of 2.7 or higher. • A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements. • Availability for part-time training and work schedule, including flexibility during school breaks. • Successful completion of a pre-employment assessment, background check, and initial training. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or a related tech field. • Demonstrated passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management and multitasking skills. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Comprehensive medical and dental coverage. • Retirement benefits including 401k. • Employee stock purchase plan and stock options. • Reimbursement for certain educational expenses, including tuition. • Employee discounts on products and services. Apply tot his job Apply To this Job