Airline Schedule Change Coordinator (Remote Opportunity)
About the position Responsibilities • Answer calls and emails via InContact phone system for schedule change skills assigned • Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues • Utilize ALG reservation system to enter comments, send confirmations and update flight changes • Inform Supervisors of customer issues impacting delivery of end-to-end service • Provide feedback to Supervisors on escalation issues or feedback on system errors • Work with other departments as needed to resolve schedule change issues when required • Work with airline partners via email and phone to confirm or inquire on schedule change options • Provide assistance via an internal phone queue to team members needing assistance with airline systems • Meet established metrics • Utilize Microsoft Teams, Zendesk, other tools for communication, policies and problem solving • Maintain informational sheets for airline processes and other tracking sheets as needed • Assist Service Skyteam customers on voluntary and involuntary changes Requirements • High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience • Experience with an airline system preferred • Knowledge of MS office • Experience with internal reservation systems a plus • Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction • Ability to problem solve, including identifying issues and evaluating options • Ability to work independently and as part of a team • Detail oriented • Active listening skills • Strong judgement and decision-making skills • Superior communication skills, both verbal and written Nice-to-haves • Experience with internal reservation systems • Knowledge of airline processes Benefits • Travel Perks and Benefits for both ALG Vacations and Hyatt • Medical, Dental and Vision Insurance • Basic Life Insurance • Short- & Long-Term Disability • Paid Parental Leave • Corporate Wellness Program • Travel Discounts & Deals • Paid Time Off & Holidays • 401(k) Plan with Company Match Apply tot his job Apply To this Job