After Hours Support Manager (Part Time)
About the position Responsibilities • Answer calls from Caregiver Associates, current clients, and potential clients promptly and professionally. • Handle inquiries and issues that arise with calmness and professionalism. • Showcase strong communication and problem-solving skills in all interactions. • Provide support to clients and caregivers, ensuring a high level of customer service. • Document and manage calls and inquiries effectively. Requirements • At least 1 year of administrative experience in health care, elder care, or human services. • A Bachelor's degree from an accredited college. • Vaccination against COVID-19, with exemptions available for medical or religious reasons. • Prior experience in a remote working environment. • Strong problem-solving skills and the ability to multitask. • Commitment to customer experience and service excellence. • Strong writing and verbal communication skills. • Proficiency with Microsoft Office. • Attention to detail and strong organizational skills. Nice-to-haves • Experience in elder care or human services is preferred. • Flexibility to pick up extra night and weekend shifts as needed. Benefits • Strong, mission-driven culture. • Fun, collaborative, and supportive team environment. • Opportunities for growth. • Autonomy and flexibility in work schedule. • Paid time off. • Ability to work from home/remote. Apply tot his job Apply To this Job