Aetna Work From Home Customer Service Representative (Entry Level)
Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
* Provide accurate information regarding health insurance plans, benefits, and coverage...
* Assist customers with claims, billing, and payment issues.
* Resolve customer complaints and escalate issues when necessary.
* Maintain detailed records of customer interactions and transactions.
* Educate customers on available services and tools to improve their experience.
* Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution.
* Participate in ongoing training and development programs to stay updated on company policies and industry regulations.
Required Skills and Qualifications:
* High school diploma or equivalent.
* Strong communication skills, both verbal and written.
* Ability to work independently and manage time effectively.
* Comfortable using computers and navigating multiple software applications.
* Strong problem-solving skills and attention to detail.
* Customer-focused attitude with a commitment to providing excellent service.
* Basic understanding of health insurance terminology and products (preferred but not required).
Experience:
* No prior experience required; on-the-job training will be provided.
* Previous customer service experience (in any industry) is a plus.
Working Hours:
* Flexible scheduling options, including part-time and full-time positions.
* Availability to work weekends, holidays, or evenings as needed.
* Shifts may vary based on company needs and customer demand.
Knowledge, Skills, and Abilities:
* Ability to work from home with a reliable internet connection and a quiet, distraction-free environment.
* Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc.
* Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Adaptability to changing work environments and processes.
* Ability to handle high-stress situations calmly and effectively.
Benefits:
* Competitive salary with performance-based incentives.
* Comprehensive health insurance (medical, dental, vision).
* Retirement savings plan with company match.
* Paid time off (PTO) and holiday pay.
* Opportunities for career growth and advancement within the company.
* Employee wellness programs and resources.
* Equipment provided for home office setup (e.g., computer, headset).
Why Join Aetna?
* Be part of a leading healthcare company committed to making a difference in people lives.
* Work in a supportive, team-oriented environment that values work-life balance.
* Access to continuous learning and development opportunities.
* Contribute to a company that values diversity, equity, and inclusion.
* Enjoy the flexibility and convenience of working from home.
How to Apply:
Visit the Aetna Careers website: Aetna Careers
* Search for the Customer Service Representative (Work From Home) position.
* Submit your resume and cover letter detailing your interest and qualifications for the role.
* Complete any required assessments or interviews as directed by the recruitment team.
* Stay tuned for updates on your application status via email or your candidate portal.
* Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
* Provide accurate information regarding health insurance plans, benefits, and coverage...
* Assist customers with claims, billing, and payment issues.
* Resolve customer complaints and escalate issues when necessary.
* Maintain detailed records of customer interactions and transactions.
* Educate customers on available services and tools to improve their experience.
* Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution.
* Participate in ongoing training and development programs to stay updated on company policies and industry regulations.
Required Skills and Qualifications:
* High school diploma or equivalent.
* Strong communication skills, both verbal and written.
* Ability to work independently and manage time effectively.
* Comfortable using computers and navigating multiple software applications.
* Strong problem-solving skills and attention to detail.
* Customer-focused attitude with a commitment to providing excellent service.
* Basic understanding of health insurance terminology and products (preferred but not required).
Experience:
* No prior experience required; on-the-job training will be provided.
* Previous customer service experience (in any industry) is a plus.
Working Hours:
* Flexible scheduling options, including part-time and full-time positions.
* Availability to work weekends, holidays, or evenings as needed.
* Shifts may vary based on company needs and customer demand.
Knowledge, Skills, and Abilities:
* Ability to work from home with a reliable internet connection and a quiet, distraction-free environment.
* Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc.
* Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Adaptability to changing work environments and processes.
* Ability to handle high-stress situations calmly and effectively.
Benefits:
* Competitive salary with performance-based incentives.
* Comprehensive health insurance (medical, dental, vision).
* Retirement savings plan with company match.
* Paid time off (PTO) and holiday pay.
* Opportunities for career growth and advancement within the company.
* Employee wellness programs and resources.
* Equipment provided for home office setup (e.g., computer, headset).
Why Join Aetna?
* Be part of a leading healthcare company committed to making a difference in people lives.
* Work in a supportive, team-oriented environment that values work-life balance.
* Access to continuous learning and development opportunities.
* Contribute to a company that values diversity, equity, and inclusion.
* Enjoy the flexibility and convenience of working from home.
How to Apply:
Visit the Aetna Careers website: Aetna Careers
* Search for the Customer Service Representative (Work From Home) position.
* Submit your resume and cover letter detailing your interest and qualifications for the role.
* Complete any required assessments or interviews as directed by the recruitment team.
* Stay tuned for updates on your application status via email or your candidate portal.